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January 30, 2018 - Industry News

Car Care Council Releases List of Top 10 Most Common Vehicle Repairs

Changing oil and oil filters, replacing wiper blades and air filters, and scheduled maintenance top the Car Care Council’s list of most common repairs. The list was developed using research from market research firm IMR Inc.

Tags: Car Care Council, IMR Inc., parts and service, Prepaid Maintenance, Vehicle Maintenance

April 4, 2017 - Industry News

AAA: One-In-Three U.S. Drivers Can’t Afford Unexpected Repair

The organization's newest survey backs the need for F&I protections, finding that 64 million U.S. drivers can't afford an unexpected vehicle repair. AAA also found that one-third of drivers skip or delay recommended services or repairs.

Tags: AAA, F&I manager, Prepaid Maintenance, Repairs, Service Contracts, Vehicle Maintenance

July 26, 2016 - Industry News

New Hyundai Genesis Arriving With Complimentary Maintenance

Hyundai's Genesis will offer complimentary maintenance, loaner cars, and a valet service with its 2017 G90 and G80 luxury sedans in hopes of luring buyers to the new brand, Genesis announced.

Tags: Genesis, Hyundai, Vehicle Maintenance

October 9, 2014 - Industry News

Court Upholds $15.6M Verdict Against Toyota Dealerships

Pennsylvania’s Superior Court upheld a ruling that awarded $15.6 million to the driver and passengers in a Toyota van that malfunctioned after two dealerships allegedly failed to follow the recommended maintenance procedures when servicing the vehicle.

Tags: Lawsuit, Toyota, Vehicle Maintenance

April 10, 2014 - Industry News

J.D. Power: Prepaid Maintenance Fueling Brand Loyalty, Repurchase Rates

The percentage of vehicle owners with complimentary or prepaid vehicle maintenance packages has more than doubled during the past five years, according to a study by J.D. Power. The growth of such offerings is helping to drive up loyalty and repurchase rates for OEMs and dealers.

Tags: J.D. Power and Associates, Prepaid Maintenance, Vehicle Maintenance

June 11, 2013 - Industry News

2014 GM Models to Include New Maintenance Plan

The two-year/24,000-mile program covers four service visits in a 24-month period. It’s also transferrable to subsequent owners.

Tags: auto, dealer, F&I, GM, Service, Vehicle Maintenance

April 11, 2013 - Industry News

eBay Motors: One-Third of Drivers to Spend Tax Refund on Vehicles

A recent survey from eBay Motors shows that one-third of drivers expecting a tax return plan to spend a portion of that money on their vehicles. Results also show that drivers expect to spend more than $1,000 on auto-related purchases.

Tags: Bryan Murphy, eBay Motors, Survey, tax refurn, Vehicle Maintenance

March 12, 2013 - Industry News

MBFS, Daimler Truck Financial Roll Out Sprinter Care Lease

Sprinter Care Lease covers most common maintenance tasks and allows business owners to structure their lease depending on specific business needs.

Tags: Daimler Financial Services, leasing, Mercedes-Benz Financial Services, Vehicle Maintenance

March 6, 2012 - Industry News

Aging Customer Base Could Affect Dealer Service Profits, DMEautomotive Reports

DMEautomotive’s latest white paper revealed that the aging customer base is significantly favoring aftermarket chains' service profits while threatening those of new-car dealerships.

Tags: DMEautomotive, new-vehicle market, new-vehicle sales, parts and service, Vehicle Maintenance

March 2, 2012 - Industry News

American Guardian Launches Protection Product

American Guardian Warranty Services Inc., a provider of extended repair protection for auto and recreational vehicle dealers, announced the nationwide release of Extreme Auto Protection.

Tags: American Guardian Warranty Services, extended warranties, Vehicle Maintenance

February 21, 2012 - Industry News

Average New-Vehicle Age Reaches Nearly Six Years, Polk Reports

An analysis by Polk revealed that the average length of ownership of vehicles that were purchased new has risen to a record 71.4 months, or nearly six years.

Tags: Polk, Vehicle Maintenance

February 9, 2012 - Industry News

Economy, Aging Vehicles Drive ‘Do-It-Yourselfers,’ Reports

The economy and aging vehicle population continues to spur more car owners to do more of their own auto repairs, according to’s 2012 DIY Report.

Tags:, Consumer Buying Habits, Vehicle Maintenance

February 7, 2012 - Industry News

Dimension, NASC Announce Merger

Dimension Service Corp. (DSC) and National Administrative Service Co. (NASC) announced the merging of their two companies to form Allegiance Administrators LLC.

Tags: Allegiance Administrators, Dimension Service, National Administrative Service, Service Contracts, underwriting and collections, Vehicle Maintenance

December 21, 2011 - Industry News

40 Percent of Drivers Delaying Auto Maintenance, Consumer Reports Says

A poll by Consumer Reports revealed that cash-strapped consumers are delaying automotive maintenance at the potential cost of their safety.

Tags: Consumer Buying Habits, parts and service, Vehicle Maintenance

October 13, 2011 - Industry News

Consumer Demand for Luxury Vehicles Wanes

A survey by TNS indicated that almost one in three luxury car owners have a more negative attitude toward purchasing another luxury vehicle in the future.

Tags: consumer confidence, economic downturn, Fuel Economy, Luxury Vehicles, Vehicle Maintenance

July 26, 2011 - Industry News

JM&A Group Launches Term Care Select

JM&A Group’s new Term Care Select program offers lease customers and short-term vehicle owners premium mechanical failure protection and wear-and-tear protection.

Tags: JM&A Group, Service Contracts, Vehicle Maintenance

July 18, 2011 - Industry News

MPi Releases Upsell Process eBook for Auto Dealers

MPi’s new eBook, “Earning the Green Light to Customer Upsell Profitability,” contains information on what service advisors need to know about upselling customers, how to do it correctly and how to do it so customers sell themselves.

Tags: MPi, parts and service, Sales Process, training, Vehicle Maintenance

July 11, 2011 - Industry News Longer Ownership May Not Translate Into More VSC Sales

The report indicated that extended vehicle ownership is becoming a more common habit regardless of where the economy is in its recovery.

Tags:, Service Contracts, Vehicle Maintenance

July 4, 2011 - Industry News

Mazda Launches Prepaid Maintenance Program

Mazda Total Advantage is the company’s first prepaid scheduled maintenance program, which is available for 2007 and newer model years.

Tags: F&I products, Mazda, Vehicle Maintenance, vehicle service products

May 3, 2011 - Industry News

UltraCare Maintenance Program Improves Ancira Nissan's Service Retention

MediaTrac, a provider of customer loyalty and retention programs for dealerships, said that San Antonio-based Ancira Nissan is achieving strong retention results by augmenting its Nissan One to One loyalty program with MediaTrac’s UltraCare retention program.

Tags: parts and service, Vehicle Maintenance

January 24, 2011 - Industry News

Ken Garff Auto Group Selects MediaTrac’s Maintenance Program

Ken Garff Automotive Group has selected MediaTrac’s UltraCare Preventive Maintenance solution to help grow its service revenue and boost customer retention.

Tags: parts and service, Vehicle Maintenance

December 13, 2010 - Industry News

Resource Automotive DriverPlus Drives Customer Retention

Resource Automotive, a unit of The Warranty Group Inc., reported that its DriverPlus prepaid maintenance program is experiencing double-digit growth, as dealers increasingly focus on fixed operations as the foundation of their customer retention strategy.

Tags: fixed operations, Resource Automotive, Vehicle Maintenance

November 16, 2010 - Industry News

Lincoln Extends Free Maintenance Offer

The Lincoln brand will now permanently offer its Lincoln Complimentary Maintenance Program to all new customers beginning with 2011 model year vehicles.

The Lincoln brand will now permanently offer its Lincoln Complimentary Maintenance Program to all new customers beginning with 2011 model-year vehicles.

Tags: Lincoln, Vehicle Maintenance

October 12, 2010 - Industry News

Tracking F&I Performance

Results of F&I and Showroom magazine’s reader survey, which are featured in the October issue, are now available online.

Tags: GAP, Service Contracts, Vehicle Maintenance

August 27, 2010 - Industry News

Resource Automotive Launches Online Warranty Claims Program

Resource Automotive Inc., a training, consulting and financial services provider and a unit of The Warranty Group Inc., has launched TWGConnect, an online warranty claims system for its vehicle service contract, GAP, pre-paid maintenance and tire-and-wheel programs.

Tags: GAP, Resource Automotive, Service Contracts, Tire and Wheel, Vehicle Maintenance, warranty

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