Arkona Inc., an
automobile dealer management solutions provider, announced Feb. 26 that its dealer management
systems are fully integrated with Newgen Results Corporation. Newgen is a wholly
owned subsidiary of TeleTech Holdings, Inc., and a provider of customer
management solutions to the automotive industry.According to the company, as a result of this integration, Arkona’s automotive dealers will enjoy faster access to
CRM services offered by Newgen. This interface will enable Arkona’s
dealers to better manage their customer database and increase customer satisfaction and
retention through more timely marketing and service programs, according to the company."Providing dealers access to the full range of customer service and support programs
available from Newgen is a significant achievement for Arkona," said Alan Rudd,
CEO, Arkona Inc. "Our ongoing integration efforts with Newgen and other industry
leaders will enable Arkona to offer our dealers the best customer relationship and
dealer management solutions available in the industry.""We are pleased to have completed our interface with Arkona," said Les Silver,
Newgen’s chief executive officer and founder. "This will provide dealers using
Arkona with a seamless data interface between their dealer management system and
our customer management system. We are also looking forward to further enhancing our
combined solution by developing an interface for our Co-Source Reservations service.
Arkona brings us access to a growing dealer base with unlimited information storage
and recall, as well as extensive customer data mining capabilities. This means Newgen
will have total access to the information it needs to more effectively serve Arkona’s
customers."According to Arkona, Co-Source Reservations will give dealerships the ability to ensure that all customers are
offered a quality reservation prior to bringing their vehicle in to be serviced. Since the
software is dynamic, agents at both Arkona and Newgen have a view of what their
counterparts have scheduled on a real time basis and all agents can easily follow the
specific dealership scheduling requirements. Regardless of where the reservation is
taken, it will always wind up back in the dealership’s own management system.
For more information about Arkona’s Dealer Management Suite, ASP model, call
866-478-6364, or go to www.arkona.com.About Newgen Results CorporationNewgen, a wholly owned subsidiary of TeleTech Holdings, Inc., is a provider of
online solutions and B2B enterprise channel management services. Newgen currently supports more than 5,000 auto
dealerships nationwide and maintains relationships with automotive companies
and dealer groups including Audi, BMW, Ford, General Motors, Hyundai, Infiniti,
Jaguar, Kia, Mitsubishi, Nissan, Saab, Volkswagen, and Volvo. For more information,
call 800-7NEWGEN or visit www.ngresults.com.About Arkona Inc.Founded in 1996, Arkona is a public automotive
management solutions company. Arkona’s Dealer Management Suite provides e-business solutions for automotive dealers that fully integrate
back office systems with a retail Web presence. For more information visit the
Arkona Web site at www.arkona.com.
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