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Reynolds and Reynolds Earns Sixth Support Center Practices Certification

September 12, 2006

Dayton, Ohio—The Reynolds and Reynolds Technical Assistance Center in Dayton, Ohio recently achieved its sixth certification under the Support Center Practices (SCP) Certification program. SCP Certification measures the effectiveness of customer support based upon strict performance standards and industry best practices.

Reynolds earned certification after an extensive audit of its Technical Assistance Center (TAC). The Dayton center has a team of more than 350 professionals that support nearly 10,000 dealership management systems and half-million peripherals at dealerships across the U.S.

A customer satisfaction survey found that 96 percent of customers were “satisfied” or “very satisfied” with the support they received from the Reynolds TAC organization.

SCP Certification defines best practices for delivering world-class technology support. It requires comprehensive on-site audits to confirm that companies meet the requirements of approximately 100 business elements defined in the program. Certified organizations must demonstrate their continued commitment to high performance standards through annual re-certification audits.

Currently, more than 200 technology support organizations around the world participate in the SCP program.

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