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Reynolds and Reynolds Receives Fourth AFSM International Service Quality Award

October 11, 2006

Dayton, Ohio—The Reynolds and Reynolds Company received its fourth consecutive Service Quality Award from the Association for Services Management International (AFSM) at the 36th S-Business Solution Summit and Expo. The company also received a Best of Study award for continually attaining the highest cumulative customer ratings of all participating companies over the five-year study.

The Service Quality Award recognizes the company that receives the highest rating for service quality from its customers as measured in AFSM International’s Annual Industry Study of Service Quality for S-Business.

In the past, Reynolds has consistently scored above the industry norm, excelling in responsiveness, ease of business, technical competence and problem resolution. The honor recognizes the contributions of the Reynolds Technical Assistance Center (TAC) in Dayton, Ohio, the installation and operations teams, the repair and logistics team and the field engineers who provide technical phone support, hardware installation and computer repair at auto dealerships.

This is the last year for the Service Quality for S-Business study. Next year, AFSM International and ServicePartners will begin a new service quality research study.

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