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Universal Warranty Streamlines Vehicle Service Contract Sales

November 9, 2007

OMAHA, Neb. — Universal Warranty Corporation (UWC), a subsidiary of GMAC Insurance, introduced its Web-based Sales Driver solution to its automotive dealers nationwide. Available through the company's Web portal,, the tool streamlines the vehicle service contract (VSC) sales process by combining a number of complex manual processes into one online application.

"Sales Driver responds to the average customer's criticism that too much time is spent in the finance and insurance (F&I) office once he or she decides to purchase a vehicle," explains Jeff Moon, president of UWC. "Dealers can provide customers with instantaneous, precise quotes for our VehicleOne service contract and GAP products by simply entering the vehicle identification number into the tool. Also, all of the necessary forms can be printed directly from the portal, saving the customer and dealer from follow-up phone calls."

This tool will simplify the service contract pricing options available to customers and will help improve dealer efficiency by eliminating agreement submission errors which result in returned contracts to the dealer. Sales Driver is available immediately to all current UWC dealer customers.

Sales Driver is part of UWC's ongoing effort to evolve as a customer-centric business. UWC is an integral part of GMAC Insurance's Dealer Products & Services group, which has been developing a wide range of products and services to respond to the needs of their dealer customers, including the development of distribution channels utilizing both a captive sales force and the independent agent channel that distribute the UWC products.

"This new tool will help independent sales representatives at UWC to better service automotive dealers," said Tom Callahan, executive vice president of GMAC Insurance. "We are very excited to introduce this tool to assist UWC's independent reps in meeting the needs of the dealers they serve. UWC currently has over 60 independent agent companies servicing over 6,000 dealerships across the U.S. UWC offerings — Vehicle One, VehicleOne Primary GAP and AutoMax/AutoSelect — provide a wide range of vehicle service coverage options to meet the varying needs of dealers and their retail customers.

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