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ActivEngage Launches Live Chat Service for Auto Dealer Email

September 8, 2008

ORLANDO, Fla. — ActivEngage, a provider of proactive live chat for dealer Websites, has launched of live chat for email. Now dealers can engage consumers directly from personal email and email campaigns, including e-Newsletters.

Consumers no longer have to change communication channels or wait for email responses to get their questions answered instantly by a live, highly qualified sales agent online. With the click of a button from within the email, they can instantly receive live service via chat.

"As a dealer, I want to make it as fast and easy as possible for customers to reach a professional dealership representative," commented Norman Dorf, vice president of D&C Honda. "We've had such great results from using live chat on the dealership Website; I'm excited to be able to offer the same level of service in our dealership email and newsletter. We've just recently begun using live chat in email and our customers are already using the service to connect with us!"

Many dealerships and other businesses have discovered the benefits of including live chat on their Websites. Now, with ActivEngage's live chat for email, dealers can offer the same service via email.

This expands consumers' communication options and ability to get instant information. When consumers have questions or want more information based on an email's content, they can simply click the live chat button within the email and instantly engage in live chat. It is no longer necessary to send an email and have to wait for a response, or to switch media and have to pick up the phone to get answers and information.

"The most important aspect of the new launch is being able to instantly connect with customers in whatever medium you approach them," commented Ted Rubin, ActivEngage co-founder. "Offering live chat in dealership emails helps push the conversation further and increases the level of customer service. Now consumers can connect with you, from email, to receive the instant gratification that only live chat offers."

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