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MPi Offers Free eBook for Service Departments

November 1, 2010

Mobile Productivity Inc., a provider of service department solutions, released on Monday a new eBook, “The Three Pillar Profit Model.” It provides advice on how to generate more profit and better customer retention in the service department.

The eBook is available as a free download at the Mobile Productivity Inc. Web site:

A typical new-car dealership’s service advisors will interact with more customers in one day than many sales associates in a week and those interactions are either profitable for the business or not. “The Three Pillar Profit Model” explains how most any dealership can:

  • Add hundreds of dollars or more in customer-pay upsell maintenance services per repair order
  • Recapture up to 25 percent of declined services opportunities
  • Retain a greater number of service customers who trust your advisors and are confident in your service department

“‘What gets measured gets done’ is a truth with overpowering impact on the service department bottomline,” said David Boyle, president and COO for MPi. “Service departments practicing ‘The Three Pillar Profit Model’ perform at world-class levels, and this eBook shares ideas and solutions service directors can implement this Friday to measure better results by the next.”

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