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Slurs, Cussing, and Misnomers
Slurs, Cussing, and Misnomers

May 31, 2018
Master the F&I language by eliminating three groups of inappropriate, inaccurate, and legally explosive words from your vocabulary.

The ‘Please Do Not Call’ Rule
The ‘Please Do Not Call’ Rule

May 7, 2018
The federal Do Not Call Registry is not without its flaws, but dealers are nonetheless bound by its rule. Compliance expert offers a primer for sales and...

But the Dude Can Sell!
But the Dude Can Sell!

April 4, 2018
Overlooking past misdeeds and criminal convictions to land top-performing salespeople puts dealers at risk of losing everything when risky hires revert to...

Dealer Fines and How to Avoid Them
Dealer Fines and How to Avoid Them

March 12, 2018
Compliance guru outlines the simple steps every dealer must take to avoid violations of federal OFAC, Used Car, Red Flags, and IRS standards — and the steep...

When Greedies Meet Stupids
When Greedies Meet Stupids

March 8, 2018
Dealer compliance expert offers a crash course in detecting and preventing identity theft by fake car buyers and unprincipled employees.

The Right Approach to Adverse Action Notices
The Right Approach to Adverse Action Notices

February 9, 2018
Compliance expert gets into the weeds on adverse actions. He explains why you must send a notice to every affected customer, and breaks down your choice of...

REAL ID Has Arrived
REAL ID  Has Arrived

December 4, 2017
January marks the first implementation deadline for the federal REAL ID Act. Compliance expert outlines the law, its requirements, and two potential issues...

To Catch a Thief
To Catch a Thief

November 14, 2017
The magazine’s resident compliance pro says Red Flags tools aren’t foolproof. He offers four tips for vetting suspicious buyers who seem to have all the...

F&I’s Compliance Driver
F&I’s Compliance Driver

September 18, 2017
An electronic menu can do more than drive the F&I process. Compliance expert offers standards and practices you can use to unlock an emenu’s true potential.

Setting Up the Edesk
Setting Up the Edesk

August 19, 2017
Continuing with his noble effort to define the edealership, the magazine’s resident compliance pro explains why the desking process is ripe for digitization.

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