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Overcome Your F&I Weaknesses

April 4, 2018
His Madness issues a challenge to every F&I professional: Eradicate your bad work habits, diversify your lender spread, and check your God complex at the door.

Proper Deal Structure Moves Mountains

March 12, 2018
His Madness has a simple but powerful piece of advice for newbie F&I managers and those struggling to adapt to the way finance sources are rating...

Show Us Some Love

March 8, 2018
His Madness has a message for dealers walking the show floor at NADA 2018: Don’t forget about the people who drive your business.

Chargeback Prevention

February 9, 2018
How do you respond to a customer who wants to cancel the F&I program you sold them? His Madness digs into four common reasons consumers give for wanting out...

Your F&I Backup Plan

January 16, 2018
Equipment failures can’t stop an F&I manager who is prepared for any contingency. His Madness lists four backup plans you can implement today.

Love It or Leave It

December 4, 2017
His Madness is reminded that excelling at F&I requires true passion for the craft. He offers a few suggestions for staying focused and mentally sharp.

G.O.Y.A.

November 14, 2017
His Madness wants more F&I managers to improve turnover rates by taking an active role in the sales process.

The Little Things

October 17, 2017
Reading about one of the first-known cybercrimes gets His Madness thinking about how small issues can morph into big problems.

Industry Summit: It’s Worth the Investment
Industry Summit: It’s Worth the Investment

September 5, 2017
Reflecting on the returns of a well-trained service technician, His Madness has a message for dealers who think F&I training isn’t worth the investment.

6 Ways to Deliver Exceptional Service

August 19, 2017
Inspired by a visit to the suit store, His Madness lists six ways F&I pros can tailor their wares to fit any customer.

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