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G.O.Y.A.

November 14, 2017
His Madness wants more F&I managers to improve turnover rates by taking an active role in the sales process.

The Little Things

October 17, 2017
Reading about one of the first-known cybercrimes gets His Madness thinking about how small issues can morph into big problems.

Industry Summit: It’s Worth the Investment
Industry Summit: It’s Worth the Investment

September 5, 2017
Reflecting on the returns of a well-trained service technician, His Madness has a message for dealers who think F&I training isn’t worth the investment.

6 Ways to Deliver Exceptional Service

August 19, 2017
Inspired by a visit to the suit store, His Madness lists six ways F&I pros can tailor their wares to fit any customer.

Doing Our Part

July 7, 2017
After a little birdwatching with Mrs. Marv, His Madness is reminded of the critical role F&I managers play in the development of showroom salespeople.

There’s No ‘I’ in Team

June 8, 2017
His Madness shares a story of how good, old-fashioned customer care will always trump some algorithm or digital retailing tool.

What’s the Rush?

May 2, 2017
When you’re having fun, the hours go by like minutes. His Madness shares advice for improving the car-buying experience.

Debating the Chargeback

April 11, 2017
Everyone has an opinion on how to limit chargebacks. His Madness delves into the passionate debate over how they're applied.

Simple Is as Simple Does
Simple Is as Simple Does

March 7, 2017
A surge in questions on social media about the proper way to transition to the menu presentation prompts His Madness to share his easy-to-master process....

Finding Pleasantville

February 10, 2017
His Madness finds himself dreaming of the town of Pleasantville, where deals arrive properly structured and every customer has an 800 credit score.

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