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Finding Pleasantville

February 10, 2017
His Madness finds himself dreaming of the town of Pleasantville, where deals arrive properly structured and every customer has an 800 credit score.

Taking Inventory

January 10, 2017
His Madness offers up some recommendations for making 2017 a prosperous year, maybe even a record-setting year.

Culture Clash

December 27, 2016
His Madness breaks from his usual F&I programming to deliver a message to dealers about the importance of culture and the keys to instilling and maintaining...

Defining F&I Success

December 6, 2016
His Madness takes creative liberties with a popular motivational acronym to deliver this month’s message: There’s no magic pill for success.

Stop the Madness

November 7, 2016
His Madness takes another swipe at tech companies looking to change the F&I experience. He says if they are so bent on improving the customer experience,...

Strength in Numbers

October 4, 2016
In search of a slump cure, His Madness discovers he has known the remedy all along. This month, he reveals what it is and where other F&I pros can find it.

Keep Calm and Sell On

September 2, 2016
Even His Madness gets the jitters sometimes. He details a recent sale involving two insurance executives that had him questioning his abilities as an F&I pro.

The Interdependent Relationship Between Sales and F&I

August 8, 2016
His Madness explains why even the most seasoned and successful F&I pro needs support from the sales team.

The Silent Partner

July 6, 2016
His Madness offers praise for the advancement of technology in the F&I office but warns that some tools may not be useful to true professionals.

Thanks for the Memories

June 3, 2016
His Madness recounts a wildly informative day spent at the inaugural F&I Think Tank.

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