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(Video) Handling Remote Deliveries

February 10, 2017
An F&I pro from Atlanta is struggling with deals involving remote deliveries. The magazine’s resident F&I expert has the answer.

Achieving $1,600 Per Copy

January 10, 2017
An F&I manager from New York asks the magazine’s resident F&I pro how achieving a $1,600 per-copy average is even possible. He responds with strategies...

Starting F&I Online

December 27, 2016
The magazine’s resident F&I pro agrees that tech tools can’t sell product alone, but he does believe the online space offers new opportunities for F&I pros...

(Video) Handling the 'Be Back' Objection

December 6, 2016
Why should your customers buy the service contract if their vehicle is already covered? The magazine’s resident F&I pro has the answer.

(Video) Overcoming Helicopter Parents

November 4, 2016
The magazine’s resident F&I pro responds to an F&I manager’s query on how to handle a parent’s objection to his products.

(Video) Revisiting the Pesky Form 8300

October 4, 2016
The magazine’s resident F&I trainer responds to a reader’s question about the IRS/FinCEN Form 8300 requirement.

(Video) Selling on Leases

September 2, 2016
An F&I pro from Florida says he’s struggling to sell products on leases. The magazine’s resident F&I trainer offers a few tips.

(Video) Losing the 'F' in F&I

August 8, 2016
An F&I pro says his dealership’s decision to remove the ‘F’ from his F&I duties is hurting his ability to handle customer objections. The magazine’s...

(Video) Selling Paint Protection

July 6, 2016
Top trainer says the key to selling environmental protection is to educate — not sell — customers on why advances in paint application have made it a...

(Video Included) Disclosing the RISC

June 3, 2016
Properly disclosing a RISC not only protects the dealership, it boosts customer satisfaction. The magazine’s resident F&I trainer shows you how it’s done.

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