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F&I Tip of the Week: Measuring F&I Success

Jun 18, 2015 | 1874 views

 

F&I Tip of the Week: Make It Your Own

Jun 11, 2015 | 2181 views

 

F&I Tip of the Week: The Maintenance Upsell

Jun 9, 2015 | 2806 views

 

F&I Tip of the Week: Avoiding the Strikeout

Jun 2, 2015 | 2829 views

 

F&I Tip of the Week: Setting Expectations

May 28, 2015 | 2003 views

 

F&I Tip of the Week: Nurture the Sales Staff

Apr 23, 2015 | 2539 views

 

F&I Tip of the Week: Inspiration to Action

Apr 14, 2015 | 1807 views

 

F&I Tip of the Week: Being a Professional

Apr 9, 2015 | 1912 views

 

So Here's the Deal: Creating Interest

Apr 7, 2015 | 1943 views

 

F&I Tip of the Week: Companion Products

Apr 7, 2015 | 1844 views

 

F&I Tip of the Week: Who's in Your Dugout?

Mar 26, 2015 | 1528 views

 

F&I Tip of the Week: Batting Practice

Mar 24, 2015 | 2080 views

 

F&I Tip of the Week: Offering Zero Percent

Mar 17, 2015 | 2133 views

Blog

So Here's the Deal

Ronald J. Reahard
Discussing the Risk-Based Pricing Rule

By Ronald J. Reahard
The magazine’s resident F&I pro takes on a question about the Risk-Based Pricing Rule and its widely used exception notice.

(Video) Timing F&I

By Ronald J. Reahard
Feeling pressure from management to shorten time spent in finance, a producer from California asks the magazine’s resident F&I pro how to shorten the needs-discovery portion of his process.

(Video) Handling Remote Deliveries

By Ronald J. Reahard

Achieving $1,600 Per Copy

By Ronald J. Reahard

Done Deal

Gregory Arroyo
Credit Crisis or Market Rationalization?

By Gregory Arroyo
Delinquencies are rising and auto finance sources are responding. But the editor wonders if there’s something else at play.

How to Lose a Customer

By Gregory Arroyo
The editor shares a story of good intentions gone wrong. He believes there’s a learning lesson for all, including himself.

Resistance Isn’t Always Futile

By Gregory Arroyo

Time to Change the Message

By Gregory Arroyo

Mad Marv

Marv Eleazer
Debating the Chargeback

By Marv Eleazer
Everyone has an opinion on how to limit chargebacks. His Madness delves into the passionate debate over how they're applied.

Simple Is as Simple Does

By Marv Eleazer
A surge in questions on social media about the proper way to transition to the menu presentation prompts His Madness to share his easy-to-master process. His advice is to keep it simple.

Finding Pleasantville

By Marv Eleazer

Taking Inventory

By Marv Eleazer

On the Point

Jim Ziegler
Is Your Quick Lube Driving Away Business?

By Jim Ziegler
‘Da Man’ goes undercover to investigate how the national oil change shops are using underhanded tactics like efficiency, training and friendliness to steal your service business.

Who Shot the Dealer?

By Jim Ziegler
‘Da Man’ draws parallels between the Kennedy assassination and the ongoing campaign to undermine the existence of American car dealers.

Stop Flushing Those Ad Dollars

By Jim Ziegler

CPO: Are You In or Out?

By Jim Ziegler