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F&I Tip of the Week: Rapport vs. Credibility

Mar 10, 2015 | 2207 views

 

F&I Tip of the Week: Stick With the Process

Mar 5, 2015 | 2269 views

 

F&I Tip of the Week: The Intentional Walk

Feb 24, 2015 | 2089 views

 

F&I Tip of the Week: It’s Not the Money

Feb 19, 2015 | 1846 views

 

F&I Tip of the Week: Information Sharing

Feb 12, 2015 | 1990 views

 

F&I Tip of the Week: Untapped Resources

Feb 10, 2015 | 1606 views

 

F&I Tip of the Week: The Pirate Method

Feb 5, 2015 | 2565 views

 

F&I Tip of the Week: New Discovery

Jan 29, 2015 | 2172 views

 

F&I Tip of the Week: Expensive Tech

Jan 13, 2015 | 2328 views

 

F&I Tip of the Week: Products that Complement

Dec 16, 2014 | 3389 views

 

F&I Tip of the Week: The F&I Close

Dec 2, 2014 | 2350 views

 

F&I Tip of the Week: Selling the "Y"

Nov 18, 2014 | 3057 views

 

F&I Tip of the Week: Follow the Recipe

Nov 10, 2014 | 2391 views

Blog

So Here's the Deal

Ronald J. Reahard
Sold But Not Closed

By Ronald J. Reahard
An F&I manager from Atlanta had a service contract sold to a cash customer — that’s until he went for more. The magazine’s resident F&I pro weighs in.

(Video) Measuring Up

By Ronald J. Reahard
Top trainer has a three-part answer for an F&I newbie who wants to know how he measures up against his peers.

It's OK to Be Nervous

By Ronald J. Reahard

(Video) Have a Real Conversation

By Ronald J. Reahard

Done Deal

Gregory Arroyo
What's Really Behind the Subprime Pullback?

By Gregory Arroyo
One F&I insider says there’s more to the subprime pullback than the recent uptick in delinquencies. He says regulators are the real reason finance sources are so risk-averse.

What’s Your Take?

By Gregory Arroyo
The editor provides an up-close look at the topics he hopes to cover during his Industry Summit 2017 panel session. He’d also like to hear your take on these hot-button issues.

Connecting the Dots

By Gregory Arroyo

See You in Big D

By Gregory Arroyo

Mad Marv

Marv Eleazer
The Little Things

By Marv Eleazer
Reading about one of the first-known cybercrimes gets His Madness thinking about how small issues can morph into big problems.

Industry Summit: It’s Worth the Investment

By Marv Eleazer
Reflecting on the returns of a well-trained service technician, His Madness has a message for dealers who think F&I training isn’t worth the investment.

6 Ways to Deliver Exceptional Service

By Marv Eleazer

Doing Our Part

By Marv Eleazer

On the Point

Jim Ziegler
Sharpen Your Survival Skills

By Jim Ziegler
‘Da Man’ has a plan you can use to survive the collapse of the car business and remain profitable through the dealer apocalypse.

Sales Rock Stars Still Exist

By Jim Ziegler
Da Man says $40,000-a-month sales rock stars still exist. He says you’ll find them on YouTube and Facebook Live.

The New Stooges

By Jim Ziegler

Is Your Quick Lube Driving Away Business?

By Jim Ziegler