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F&I Tip of the Week: Instinct vs. Process

Nov 4, 2014 | 2401 views

 

F&I Tip of the Week: Ask, Don't Tell

Oct 21, 2014 | 3704 views

 

F&I Tip of the Week: Complete the Protection

Oct 14, 2014 | 2495 views

 

F&I Tip of the Week: Attitude Adjustment

Sep 30, 2014 | 2208 views

 

ADTV: Gerry Gould Talks Industry Summit 2014

Sep 3, 2014 | 8410 views

 

F&I Tip of the Week: Objection Prevention

Aug 26, 2014 | 2385 views

 

F&I Tip of the Week: Rehashing Deals

Aug 19, 2014 | 3669 views

 

F&I Tip of the Week: What’s in a ‘No’?

Aug 12, 2014 | 2093 views

 

F&I Tip of the Week: The Power of the Pen

Jul 29, 2014 | 2308 views

 

F&I Tip of the Week: Criteria Selling

Jul 1, 2014 | 2219 views

 

F&I Tip of the Week: Avoiding Bad Months

Jun 24, 2014 | 2753 views

 

F&I Tip of the Week: Selling Key Replacement

Jun 17, 2014 | 2955 views

 

ADTV: NADA on Flats, FIfth Third Investigated

May 23, 2014 | 1094 views

Blog

So Here's the Deal

Ronald J. Reahard
Sold But Not Closed

By Ronald J. Reahard
An F&I manager from Atlanta had a service contract sold to a cash customer — that’s until he went for more. The magazine’s resident F&I pro weighs in.

(Video) Measuring Up

By Ronald J. Reahard
Top trainer has a three-part answer for an F&I newbie who wants to know how he measures up against his peers.

It's OK to Be Nervous

By Ronald J. Reahard

(Video) Have a Real Conversation

By Ronald J. Reahard

Done Deal

Gregory Arroyo
What's Really Behind the Subprime Pullback?

By Gregory Arroyo
One F&I insider says there’s more to the subprime pullback than the recent uptick in delinquencies. He says regulators are the real reason finance sources are so risk-averse.

What’s Your Take?

By Gregory Arroyo
The editor provides an up-close look at the topics he hopes to cover during his Industry Summit 2017 panel session. He’d also like to hear your take on these hot-button issues.

Connecting the Dots

By Gregory Arroyo

See You in Big D

By Gregory Arroyo

Mad Marv

Marv Eleazer
The Little Things

By Marv Eleazer
Reading about one of the first-known cybercrimes gets His Madness thinking about how small issues can morph into big problems.

Industry Summit: It’s Worth the Investment

By Marv Eleazer
Reflecting on the returns of a well-trained service technician, His Madness has a message for dealers who think F&I training isn’t worth the investment.

6 Ways to Deliver Exceptional Service

By Marv Eleazer

Doing Our Part

By Marv Eleazer

On the Point

Jim Ziegler
Sharpen Your Survival Skills

By Jim Ziegler
‘Da Man’ has a plan you can use to survive the collapse of the car business and remain profitable through the dealer apocalypse.

Sales Rock Stars Still Exist

By Jim Ziegler
Da Man says $40,000-a-month sales rock stars still exist. He says you’ll find them on YouTube and Facebook Live.

The New Stooges

By Jim Ziegler

Is Your Quick Lube Driving Away Business?

By Jim Ziegler