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ADTV: NADA on Flats, FIfth Third Investigated

May 23, 2014 | 1196 views


ADTV: CFPB Whistleblower, TrueCar IPO

Apr 10, 2014 | 4854 views


Auto Dealer TV: Toyota's Milestone Penalty

Mar 27, 2014 | 4938 views


Auto Dealer TV Debuts

Mar 21, 2014 | 4560 views


Auto Dealer TV Debuts

Mar 21, 2014 | 4748 views


Understanding the Internet Shopper

Dec 6, 2013 | 3333 views


Watch the 2013 F&Idol Winner's Videos Now!

Sep 24, 2013 | 8444 views


Arroyo Talks F&I Conference, Dodd-Frank Act

Aug 29, 2013 | 10711 views


Selling Tire and Wheel

Jun 17, 2013 | 3517 views


Selling Paint and Fabric

Jun 11, 2013 | 4049 views


The How’d-That-Feel Sale

Jun 6, 2013 | 3346 views


Give Buyers a Free 'No'

May 28, 2013 | 3971 views


Where's the Customer?

May 21, 2013 | 2460 views


Customer, May I?

May 7, 2013 | 3036 views


Setting the Right Tone

Apr 30, 2013 | 3111 views


Building a Better Evidence Manual

Apr 18, 2013 | 2835 views


Selling Piece of Mind

Apr 9, 2013 | 3044 views


Dictate Your Destiny

Feb 28, 2013 | 3790 views


7 Steps to the Sale: Building Your Brand

Feb 21, 2013 | 2795 views


So Here's the Deal

Ronald J. Reahard
Selling to Short-Term Owners

By Ronald J. Reahard
The magazine’s F&I pro responds to a question about how to build value in F&I protections if the customer says he plans on paying off his loan long before the term expires.

(Video) Selling High-Mileage VSC Plans

By Ronald J. Reahard
How do you sell a $3,000 VSC on an $8,000 car? Top trainer offers a four-step process to ensure every customer gets the protection they need.

Selling Warranty Compliance Plans

By Ronald J. Reahard

Handling the ‘Last Car’ Objection

By Ronald J. Reahard

Done Deal

Gregory Arroyo
Resolution Needed

By Gregory Arroyo
The editor shares some insider information regarding the industry’s efforts to get the Defense Department to reconsider last month’s interpretive rule regarding the sale of GAP and credit insurance to military consumers.

Rescinding the CFPB’s Auto Finance Guidance

By Gregory Arroyo
The editor debunks a few myths about the Consumer Financial Protection Bureau, then explains why the industry is on the brink of repealing the bureau’s auto finance guidance.

Still a Work in Progress

By Gregory Arroyo

It Is Unwise to Lower Your Defenses

By Gregory Arroyo

Mad Marv

Marv Eleazer
Chargeback Prevention

By Marv Eleazer
How do you respond to a customer who wants to cancel the F&I program you sold them? His Madness digs into four common reasons consumers give for wanting out of a protection plan.

Your F&I Backup Plan

By Marv Eleazer
Equipment failures can’t stop an F&I manager who is prepared for any contingency. His Madness lists four backup plans you can implement today.

Love It or Leave It

By Marv Eleazer


By Marv Eleazer

On the Point

Jim Ziegler
Sharpen Your Survival Skills

By Jim Ziegler
‘Da Man’ has a plan you can use to survive the collapse of the car business and remain profitable through the dealer apocalypse.

Sales Rock Stars Still Exist

By Jim Ziegler
Da Man says $40,000-a-month sales rock stars still exist. He says you’ll find them on YouTube and Facebook Live.

The New Stooges

By Jim Ziegler

Is Your Quick Lube Driving Away Business?

By Jim Ziegler