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ADTV: CFPB Whistleblower, TrueCar IPO

Apr 10, 2014 | 4042 views


Auto Dealer TV: Toyota's Milestone Penalty

Mar 27, 2014 | 4120 views


Auto Dealer TV Debuts

Mar 21, 2014 | 3785 views


Auto Dealer TV Debuts

Mar 21, 2014 | 3879 views


Understanding the Internet Shopper

Dec 6, 2013 | 3098 views


Watch the 2013 F&Idol Winner's Videos Now!

Sep 24, 2013 | 7777 views


Arroyo Talks F&I Conference, Dodd-Frank Act

Aug 29, 2013 | 9839 views


Selling Tire and Wheel

Jun 17, 2013 | 3220 views


Selling Paint and Fabric

Jun 11, 2013 | 3776 views


The How’d-That-Feel Sale

Jun 6, 2013 | 3042 views


Give Buyers a Free 'No'

May 28, 2013 | 3588 views


Where's the Customer?

May 21, 2013 | 2268 views


Customer, May I?

May 7, 2013 | 2813 views


Setting the Right Tone

Apr 30, 2013 | 2751 views


Building a Better Evidence Manual

Apr 18, 2013 | 2443 views


Selling Piece of Mind

Apr 9, 2013 | 2736 views


Dictate Your Destiny

Feb 28, 2013 | 3492 views


7 Steps to the Sale: Building Your Brand

Feb 21, 2013 | 2536 views


Selling to Good and Lucky Drivers

Feb 19, 2013 | 2092 views


The Pocket Close

Feb 7, 2013 | 5640 views


So Here's the Deal

Ronald J. Reahard
(Video) Discussing the Risk-Based Pricing Rule

By Ronald J. Reahard
The magazine’s resident F&I pro takes on a question about the Risk-Based Pricing Rule and its widely used exception notice.

(Video) Timing F&I

By Ronald J. Reahard
Feeling pressure from management to shorten time spent in finance, a producer from California asks the magazine’s resident F&I pro how to shorten the needs-discovery portion of his process.

(Video) Handling Remote Deliveries

By Ronald J. Reahard

Achieving $1,600 Per Copy

By Ronald J. Reahard

Done Deal

Gregory Arroyo
Credit Crisis or Market Rationalization?

By Gregory Arroyo
Delinquencies are rising and auto finance sources are responding. But the editor wonders if there’s something else at play.

How to Lose a Customer

By Gregory Arroyo
The editor shares a story of good intentions gone wrong. He believes there’s a learning lesson for all, including himself.

Resistance Isn’t Always Futile

By Gregory Arroyo

Time to Change the Message

By Gregory Arroyo

Mad Marv

Marv Eleazer
Debating the Chargeback

By Marv Eleazer
Everyone has an opinion on how to limit chargebacks. His Madness delves into the passionate debate over how they're applied.

Simple Is as Simple Does

By Marv Eleazer
A surge in questions on social media about the proper way to transition to the menu presentation prompts His Madness to share his easy-to-master process. His advice is to keep it simple.

Finding Pleasantville

By Marv Eleazer

Taking Inventory

By Marv Eleazer

On the Point

Jim Ziegler
Is Your Quick Lube Driving Away Business?

By Jim Ziegler
‘Da Man’ goes undercover to investigate how the national oil change shops are using underhanded tactics like efficiency, training and friendliness to steal your service business.

Who Shot the Dealer?

By Jim Ziegler
‘Da Man’ draws parallels between the Kennedy assassination and the ongoing campaign to undermine the existence of American car dealers.

Stop Flushing Those Ad Dollars

By Jim Ziegler

CPO: Are You In or Out?

By Jim Ziegler