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Understanding the Internet Shopper

Dec 6, 2013 | 3035 views


Watch the 2013 F&Idol Winner's Videos Now!

Sep 24, 2013 | 7354 views


Arroyo Talks F&I Conference, Dodd-Frank Act

Aug 29, 2013 | 9483 views


Selling Tire and Wheel

Jun 17, 2013 | 3142 views


Selling Paint and Fabric

Jun 11, 2013 | 3676 views


The How’d-That-Feel Sale

Jun 6, 2013 | 2965 views


Give Buyers a Free 'No'

May 28, 2013 | 3477 views


Where's the Customer?

May 21, 2013 | 2232 views


Customer, May I?

May 7, 2013 | 2733 views


Setting the Right Tone

Apr 30, 2013 | 2664 views


Building a Better Evidence Manual

Apr 18, 2013 | 2278 views


Selling Piece of Mind

Apr 9, 2013 | 2636 views


Dictate Your Destiny

Feb 28, 2013 | 3429 views


7 Steps to the Sale: Building Your Brand

Feb 21, 2013 | 2459 views


Selling to Good and Lucky Drivers

Feb 19, 2013 | 2027 views


The Pocket Close

Feb 7, 2013 | 5217 views


Selling With Purpose

Feb 5, 2013 | 2025 views


Setting and Presenting the Menu

Jan 31, 2013 | 3735 views


Presenting the Right Product Options

Jan 29, 2013 | 1678 views


Embrace the Spotlight

Jan 24, 2013 | 1881 views


Breaking Down the ‘Meet and Greet’

Jan 22, 2013 | 2701 views


Transitioning to the Menu

Jan 17, 2013 | 2306 views


Time to Eliminate

Jan 15, 2013 | 1993 views


The Service Walk Reloaded

Jan 8, 2013 | 1711 views


So Here's the Deal

Ronald J. Reahard
Achieving $1,600 Per Copy

By Ronald J. Reahard
An F&I manager from New York asks the magazine’s resident F&I pro how achieving a $1,600 per-copy average is even possible. He responds with strategies employed by the Top 25 F&I operations in the nation.

Starting F&I Online

By Ronald J. Reahard
The magazine’s resident F&I pro agrees that tech tools can’t sell product alone, but he does believe the online space offers new opportunities for F&I pros to engage and educate customers.

(Video) Handling the 'Be Back' Objection

By Ronald J. Reahard

(Video) Overcoming Helicopter Parents

By Ronald J. Reahard

Done Deal

Gregory Arroyo
Time to Change the Message

By Gregory Arroyo
The editor wonders what marketers hope to accomplish by bashing F&I and warns them not to bite the hand that pushes the buttons.

Turning 100

By Gregory Arroyo
The editor reflects on his decade-long connection to the industry and the 100-year-old association that drives it.

Are the CFPB’s Days Numbered?

By Gregory Arroyo

Anti-Consumer, Me?

By Gregory Arroyo

Mad Marv

Marv Eleazer
Taking Inventory

By Marv Eleazer
His Madness offers up some recommendations for making 2017 a prosperous year, maybe even a record-setting year.

Culture Clash

By Marv Eleazer
His Madness breaks from his usual F&I programming to deliver a message to dealers about the importance of culture and the keys to instilling and maintaining it.

Defining F&I Success

By Marv Eleazer

Stop the Madness

By Marv Eleazer

On the Point

Jim Ziegler
CPO: Are You In or Out?

By Jim Ziegler
Da Man believes CPO leasing will be the hot ticket in 2017, especially now that vehicle OEMs and private companies have muddied the CPO waters.

Fasten Those Seatbelts

By Jim Ziegler
With a major slowdown imminent, Da Man says it’s time to ditch those new-age theories and get back to the basics.

Harry's in a Slump

By Jim Ziegler

Time to Pay the Piper

By Jim Ziegler