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ADTV: CFPB Whistleblower, TrueCar IPO

Apr 10, 2014 | 4673 views


Auto Dealer TV: Toyota's Milestone Penalty

Mar 27, 2014 | 4729 views


Auto Dealer TV Debuts

Mar 21, 2014 | 4359 views


Auto Dealer TV Debuts

Mar 21, 2014 | 4532 views


Understanding the Internet Shopper

Dec 6, 2013 | 3278 views


Watch the 2013 F&Idol Winner's Videos Now!

Sep 24, 2013 | 8297 views


Arroyo Talks F&I Conference, Dodd-Frank Act

Aug 29, 2013 | 10509 views


Selling Tire and Wheel

Jun 17, 2013 | 3460 views


Selling Paint and Fabric

Jun 11, 2013 | 3971 views


The How’d-That-Feel Sale

Jun 6, 2013 | 3252 views


Give Buyers a Free 'No'

May 28, 2013 | 3867 views


Where's the Customer?

May 21, 2013 | 2402 views


Customer, May I?

May 7, 2013 | 2976 views


Setting the Right Tone

Apr 30, 2013 | 2994 views


Building a Better Evidence Manual

Apr 18, 2013 | 2730 views


Selling Piece of Mind

Apr 9, 2013 | 2959 views


Dictate Your Destiny

Feb 28, 2013 | 3721 views


7 Steps to the Sale: Building Your Brand

Feb 21, 2013 | 2711 views


Selling to Good and Lucky Drivers

Feb 19, 2013 | 2279 views


So Here's the Deal

Ronald J. Reahard
Selling Warranty Compliance Plans

By Ronald J. Reahard
Do-it-yourself customers will tell you they prefer to save a few bucks by performing their own maintenance. F&I trainer has the perfect response for this common objection.

Handling the ‘Last Car’ Objection

By Ronald J. Reahard
Older clients who say they are buying their last car need to be protected just as much as a first-time buyer. The magazine’s resident F&I pro explains.

Sold But Not Closed

By Ronald J. Reahard

(Video) Measuring Up

By Ronald J. Reahard

Done Deal

Gregory Arroyo
Still a Work in Progress

By Gregory Arroyo
The editor explains why he put another digital retailing startup on the cover and looks at two studies that point to online car buying and financing still being a work in progress.

It Is Unwise to Lower Your Defenses

By Gregory Arroyo
The editor wonders how regulators, including two new mini-CFPBs in Pennsylvania and Maryland, view a consumer advocacy group’s highly critical report on how dealers price F&I protections.

What's Really Behind the Subprime Pullback?

By Gregory Arroyo

What’s Your Take?

By Gregory Arroyo

Mad Marv

Marv Eleazer
Love It or Leave It

By Marv Eleazer
His Madness is reminded that excelling at F&I requires true passion for the craft. He offers a few suggestions for staying focused and mentally sharp.


By Marv Eleazer
His Madness wants more F&I managers to improve turnover rates by taking an active role in the sales process.

The Little Things

By Marv Eleazer

Industry Summit: It’s Worth the Investment

By Marv Eleazer

On the Point

Jim Ziegler
Sharpen Your Survival Skills

By Jim Ziegler
‘Da Man’ has a plan you can use to survive the collapse of the car business and remain profitable through the dealer apocalypse.

Sales Rock Stars Still Exist

By Jim Ziegler
Da Man says $40,000-a-month sales rock stars still exist. He says you’ll find them on YouTube and Facebook Live.

The New Stooges

By Jim Ziegler

Is Your Quick Lube Driving Away Business?

By Jim Ziegler