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ADTV: CFPB Whistleblower, TrueCar IPO

Apr 10, 2014 | 4225 views


Auto Dealer TV: Toyota's Milestone Penalty

Mar 27, 2014 | 4297 views


Auto Dealer TV Debuts

Mar 21, 2014 | 3949 views


Auto Dealer TV Debuts

Mar 21, 2014 | 4059 views


Understanding the Internet Shopper

Dec 6, 2013 | 3133 views


Watch the 2013 F&Idol Winner's Videos Now!

Sep 24, 2013 | 7932 views


Arroyo Talks F&I Conference, Dodd-Frank Act

Aug 29, 2013 | 10038 views


Selling Tire and Wheel

Jun 17, 2013 | 3270 views


Selling Paint and Fabric

Jun 11, 2013 | 3823 views


The How’d-That-Feel Sale

Jun 6, 2013 | 3097 views


Give Buyers a Free 'No'

May 28, 2013 | 3649 views


Where's the Customer?

May 21, 2013 | 2296 views


Customer, May I?

May 7, 2013 | 2853 views


Setting the Right Tone

Apr 30, 2013 | 2809 views


Building a Better Evidence Manual

Apr 18, 2013 | 2516 views


Selling Piece of Mind

Apr 9, 2013 | 2790 views


Dictate Your Destiny

Feb 28, 2013 | 3536 views


7 Steps to the Sale: Building Your Brand

Feb 21, 2013 | 2588 views


Selling to Good and Lucky Drivers

Feb 19, 2013 | 2121 views


The Pocket Close

Feb 7, 2013 | 5854 views


So Here's the Deal

Ronald J. Reahard
Combating CUs

By Ronald J. Reahard
Top trainer tells an F&I pro from San Antonio to stop fighting credit unions and join them. He also reveals three reasons most CU members should choose dealership financing.

Trading Rate for Product

By Ronald J. Reahard
A reader wonders if a scenario exists where trading rate for product doesn’t cross that invisible legal line. The magazine’s resident F&I pro weighs in.

(Video) Discussing the Risk-Based Pricing Rule

By Ronald J. Reahard

(Video) Timing F&I

By Ronald J. Reahard

Done Deal

Gregory Arroyo
Don’t Tune Out

By Gregory Arroyo
The editor takes you inside a conference that had digital retailing makers wooing auto finance execs.

Generationally Speaking

By Gregory Arroyo
What was supposed to be a listen-and-learn assignment turns into fodder for the editor’s monthly page, and he thinks you’ll understand why.

Credit Crisis or Market Rationalization?

By Gregory Arroyo

How to Lose a Customer

By Gregory Arroyo

Mad Marv

Marv Eleazer
There’s No ‘I’ in Team

By Marv Eleazer
His Madness shares a story of how good, old-fashioned customer care will always trump some algorithm or digital retailing tool.

What’s the Rush?

By Marv Eleazer
When you’re having fun, the hours go by like minutes. His Madness shares advice for improving the car-buying experience.

Debating the Chargeback

By Marv Eleazer

Simple Is as Simple Does

By Marv Eleazer

On the Point

Jim Ziegler
Sales Rock Stars Still Exist

By Jim Ziegler
Da Man says $40,000-a-month sales rock stars still exist. He says you’ll find them on YouTube and Facebook Live.

The New Stooges

By Jim Ziegler
The Alpha Dawg predicts that the latest round of technology disrupters will deliver more missed opportunities than closed deals.

Is Your Quick Lube Driving Away Business?

By Jim Ziegler

Who Shot the Dealer?

By Jim Ziegler