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ADTV: CFPB Whistleblower, TrueCar IPO

Apr 10, 2014 | 4539 views

 

Auto Dealer TV: Toyota's Milestone Penalty

Mar 27, 2014 | 4599 views

 

Auto Dealer TV Debuts

Mar 21, 2014 | 4236 views

 

Auto Dealer TV Debuts

Mar 21, 2014 | 4382 views

 

Understanding the Internet Shopper

Dec 6, 2013 | 3214 views

 

Watch the 2013 F&Idol Winner's Videos Now!

Sep 24, 2013 | 8183 views

 

Arroyo Talks F&I Conference, Dodd-Frank Act

Aug 29, 2013 | 10368 views

 

Selling Tire and Wheel

Jun 17, 2013 | 3401 views

 

Selling Paint and Fabric

Jun 11, 2013 | 3922 views

 

The How’d-That-Feel Sale

Jun 6, 2013 | 3199 views

 

Give Buyers a Free 'No'

May 28, 2013 | 3790 views

 

Where's the Customer?

May 21, 2013 | 2368 views

 

Customer, May I?

May 7, 2013 | 2937 views

 

Setting the Right Tone

Apr 30, 2013 | 2936 views

 

Building a Better Evidence Manual

Apr 18, 2013 | 2650 views

 

Selling Piece of Mind

Apr 9, 2013 | 2907 views

 

Dictate Your Destiny

Feb 28, 2013 | 3662 views

 

7 Steps to the Sale: Building Your Brand

Feb 21, 2013 | 2675 views

 

Selling to Good and Lucky Drivers

Feb 19, 2013 | 2230 views

Blog

So Here's the Deal

Ronald J. Reahard
Sold But Not Closed

By Ronald J. Reahard
An F&I manager from Atlanta had a service contract sold to a cash customer — that’s until he went for more. The magazine’s resident F&I pro weighs in.

(Video) Measuring Up

By Ronald J. Reahard
Top trainer has a three-part answer for an F&I newbie who wants to know how he measures up against his peers.

It's OK to Be Nervous

By Ronald J. Reahard

(Video) Have a Real Conversation

By Ronald J. Reahard

Done Deal

Gregory Arroyo
What's Really Behind the Subprime Pullback?

By Gregory Arroyo
One F&I insider says there’s more to the subprime pullback than the recent uptick in delinquencies. He says regulators are the real reason finance sources are so risk-averse.

What’s Your Take?

By Gregory Arroyo
The editor provides an up-close look at the topics he hopes to cover during his Industry Summit 2017 panel session. He’d also like to hear your take on these hot-button issues.

Connecting the Dots

By Gregory Arroyo

See You in Big D

By Gregory Arroyo

Mad Marv

Marv Eleazer
Industry Summit: It’s Worth the Investment

By Marv Eleazer
Reflecting on the returns of a well-trained service technician, His Madness has a message for dealers who think F&I training isn’t worth the investment.

6 Ways to Deliver Exceptional Service

By Marv Eleazer
Inspired by a visit to the suit store, His Madness lists six ways F&I pros can tailor their wares to fit any customer.

Doing Our Part

By Marv Eleazer

There’s No ‘I’ in Team

By Marv Eleazer

On the Point

Jim Ziegler
Sharpen Your Survival Skills

By Jim Ziegler
‘Da Man’ has a plan you can use to survive the collapse of the car business and remain profitable through the dealer apocalypse.

Sales Rock Stars Still Exist

By Jim Ziegler
Da Man says $40,000-a-month sales rock stars still exist. He says you’ll find them on YouTube and Facebook Live.

The New Stooges

By Jim Ziegler

Is Your Quick Lube Driving Away Business?

By Jim Ziegler