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Transitioning to the Menu

Jan 17, 2013 | 2330 views


Time to Eliminate

Jan 15, 2013 | 2019 views


The Service Walk Reloaded

Jan 8, 2013 | 1728 views


Tip of the Week: Presenting the Value

Jan 3, 2013 | 1791 views


Building a Credit Application Business

Dec 20, 2012 | 1392 views


Meeting and Greeting With Purpose

Dec 13, 2012 | 1577 views


Presenting the Menu: When's the Right Time?

Dec 11, 2012 | 3369 views


Interior/Exterior Protection

Dec 6, 2012 | 1767 views



Dec 4, 2012 | 1676 views


The Sales Meeting Done Right

Nov 28, 2012 | 1820 views


Don't Rely on the Sales Consultant

Nov 27, 2012 | 1528 views


Credit Union

Nov 20, 2012 | 1680 views


The Menu Presentation

Nov 7, 2012 | 1704 views


Forget the Interview

Nov 6, 2012 | 1407 views


The Importance of Asking How Did You Feel

Oct 29, 2012 | 1236 views


Guaranteed Asset Protection

Oct 25, 2012 | 1162 views


Tips from the Field

Sep 18, 2012 | 1194 views


Powertrain Coverage

Sep 7, 2012 | 1164 views


Selling On Leasing

Aug 29, 2012 | 1134 views


How Compliant is Your Presentation?

Aug 14, 2012 | 1042 views


F & I Turnover

Jul 26, 2012 | 3190 views



Jul 10, 2012 | 2491 views



Jun 28, 2012 | 2775 views


So Here's the Deal

Ronald J. Reahard
(Video) Handling Remote Deliveries

By Ronald J. Reahard
An F&I pro from Atlanta is struggling with deals involving remote deliveries. The magazine’s resident F&I expert has the answer.

Achieving $1,600 Per Copy

By Ronald J. Reahard
An F&I manager from New York asks the magazine’s resident F&I pro how achieving a $1,600 per-copy average is even possible. He responds with strategies employed by the Top 25 F&I operations in the nation.

Starting F&I Online

By Ronald J. Reahard

(Video) Handling the 'Be Back' Objection

By Ronald J. Reahard

Done Deal

Gregory Arroyo
Resistance Isn’t Always Futile

By Gregory Arroyo
The editor delves into results of a new study that says 60% of dealers who aren’t using tablets aren’t even considering adopting them.

Time to Change the Message

By Gregory Arroyo
The editor wonders what marketers hope to accomplish by bashing F&I and warns them not to bite the hand that pushes the buttons.

Turning 100

By Gregory Arroyo

Are the CFPB’s Days Numbered?

By Gregory Arroyo

Mad Marv

Marv Eleazer
Finding Pleasantville

By Marv Eleazer
His Madness finds himself dreaming of the town of Pleasantville, where deals arrive properly structured and every customer has an 800 credit score.

Taking Inventory

By Marv Eleazer
His Madness offers up some recommendations for making 2017 a prosperous year, maybe even a record-setting year.

Culture Clash

By Marv Eleazer

Defining F&I Success

By Marv Eleazer

On the Point

Jim Ziegler
Stop Flushing Those Ad Dollars

By Jim Ziegler
‘Da Man’ delivers a marketing plan that produces Google and social media leads and reduces your dependency on underperforming lead providers.

CPO: Are You In or Out?

By Jim Ziegler
Da Man believes CPO leasing will be the hot ticket in 2017, especially now that vehicle OEMs and private companies have muddied the CPO waters.

Fasten Those Seatbelts

By Jim Ziegler

Harry's in a Slump

By Jim Ziegler