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Understanding the Internet Shopper

Dec 6, 2013 | 83 views


Watch the 2013 F&Idol Winner's Videos Now!

Sep 24, 2013 | 175 views


Arroyo Talks F&I Conference, Dodd-Frank Act

Aug 29, 2013 | 350 views


Selling Tire and Wheel

Jun 17, 2013 | 89 views


Selling Paint and Fabric

Jun 11, 2013 | 85 views


The How’d-That-Feel Sale

Jun 6, 2013 | 92 views


Give Buyers a Free 'No'

May 28, 2013 | 104 views


Where's the Customer?

May 21, 2013 | 85 views


Customer, May I?

May 7, 2013 | 110 views


Setting the Right Tone

Apr 30, 2013 | 116 views


Building a Better Evidence Manual

Apr 18, 2013 | 107 views


Selling Piece of Mind

Apr 9, 2013 | 154 views


Dictate Your Destiny

Feb 28, 2013 | 89 views


7 Steps to the Sale: Building Your Brand

Feb 21, 2013 | 74 views


Selling to Good and Lucky Drivers

Feb 19, 2013 | 75 views


The Pocket Close

Feb 7, 2013 | 344 views


Selling With Purpose

Feb 5, 2013 | 117 views


Setting and Presenting the Menu

Jan 31, 2013 | 507 views


Presenting the Right Product Options

Jan 29, 2013 | 78 views


Embrace the Spotlight

Jan 24, 2013 | 133 views


Breaking Down the ‘Meet and Greet’

Jan 22, 2013 | 98 views


Transitioning to the Menu

Jan 17, 2013 | 74 views


Time to Eliminate

Jan 15, 2013 | 110 views


The Service Walk Reloaded

Jan 8, 2013 | 78 views


So Here's the Deal

Ronald J. Reahard
Help! My Dealership Is Packing Payments

By Ronald J. Reahard
Top trainer comes to the rescue of an F&I manager who fears an antiquated, discredited, and deceptive sales tactic has taken root at his store.

Sharing the Profit

By Ronald J. Reahard
After losing members of his sales team, a dealer asks the magazine’s resident F&I expert for his take on paying salespeople on F&I income.

Menus Don’t Work Miracles

By Ronald J. Reahard

Avoiding the AAA Objection

By Ronald J. Reahard

Done Deal

Gregory Arroyo
Red Flags Alert

By Gregory Arroyo
The editor believes recent regulatory activity should serve as a warning to dealers who haven’t dusted off their Red Flags compliance programs in the years since the rule took effect.

GAP Suffers Another Setback

By Gregory Arroyo
The editor reveals the truth behind an NPR report critical of the industry’s efforts to undo the Military Lending Act guidance that put the brakes on GAP sales.

Car Buyers Need F&I

By Gregory Arroyo

Protecting F&I’s Future

By Gregory Arroyo

Mad Marv

Marv Eleazer
Readers Are Leaders

By Marv Eleazer
Do you know the minimum amount of tread depth a tire must have for a tire-and-wheel claim to be approved? If you don’t, His Madness has a message for you.

Comply Like Nobody’s Watching

By Marv Eleazer
His Madness wants F&I pros to commit to ethical dealings with customers and finance sources because it’s the right thing to do, not just for the very real threat of reprisal.

'We Never Buy This Stuff'

By Marv Eleazer

Stop Painting Dealers With a Broad Brush

By Marv Eleazer

On the Point

Jim Ziegler
Bound to Fail

By Jim Ziegler
Da Man returns with a message to vehicle manufacturers jumping into the subscription waters: It ain’t gonna happen.

Sharpen Your Survival Skills

By Jim Ziegler
‘Da Man’ has a plan you can use to survive the collapse of the car business and remain profitable through the dealer apocalypse.

Sales Rock Stars Still Exist

By Jim Ziegler

The New Stooges

By Jim Ziegler