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Tip of the Week: Presenting the Value

Jan 3, 2013 | 1763 views


Building a Credit Application Business

Dec 20, 2012 | 1375 views


Meeting and Greeting With Purpose

Dec 13, 2012 | 1560 views


Presenting the Menu: When's the Right Time?

Dec 11, 2012 | 3342 views


Interior/Exterior Protection

Dec 6, 2012 | 1742 views



Dec 4, 2012 | 1652 views


The Sales Meeting Done Right

Nov 28, 2012 | 1798 views


Don't Rely on the Sales Consultant

Nov 27, 2012 | 1514 views


Credit Union

Nov 20, 2012 | 1661 views


The Menu Presentation

Nov 7, 2012 | 1670 views


Forget the Interview

Nov 6, 2012 | 1390 views


The Importance of Asking How Did You Feel

Oct 29, 2012 | 1221 views


Guaranteed Asset Protection

Oct 25, 2012 | 1148 views


Tips from the Field

Sep 18, 2012 | 1176 views


Powertrain Coverage

Sep 7, 2012 | 1151 views


Selling On Leasing

Aug 29, 2012 | 1122 views


How Compliant is Your Presentation?

Aug 14, 2012 | 1031 views


F & I Turnover

Jul 26, 2012 | 3059 views



Jul 10, 2012 | 2383 views



Jun 28, 2012 | 2615 views


So Here's the Deal

Ronald J. Reahard
Achieving $1,600 Per Copy

By Ronald J. Reahard
An F&I manager from New York asks the magazine’s resident F&I pro how achieving a $1,600 per-copy average is even possible. He responds with strategies employed by the Top 25 F&I operations in the nation.

Starting F&I Online

By Ronald J. Reahard
The magazine’s resident F&I pro agrees that tech tools can’t sell product alone, but he does believe the online space offers new opportunities for F&I pros to engage and educate customers.

(Video) Handling the 'Be Back' Objection

By Ronald J. Reahard

(Video) Overcoming Helicopter Parents

By Ronald J. Reahard

Done Deal

Gregory Arroyo
Time to Change the Message

By Gregory Arroyo
The editor wonders what marketers hope to accomplish by bashing F&I and warns them not to bite the hand that pushes the buttons.

Turning 100

By Gregory Arroyo
The editor reflects on his decade-long connection to the industry and the 100-year-old association that drives it.

Are the CFPB’s Days Numbered?

By Gregory Arroyo

Anti-Consumer, Me?

By Gregory Arroyo

Mad Marv

Marv Eleazer
Taking Inventory

By Marv Eleazer
His Madness offers up some recommendations for making 2017 a prosperous year, maybe even a record-setting year.

Culture Clash

By Marv Eleazer
His Madness breaks from his usual F&I programming to deliver a message to dealers about the importance of culture and the keys to instilling and maintaining it.

Defining F&I Success

By Marv Eleazer

Stop the Madness

By Marv Eleazer

On the Point

Jim Ziegler
CPO: Are You In or Out?

By Jim Ziegler
Da Man believes CPO leasing will be the hot ticket in 2017, especially now that vehicle OEMs and private companies have muddied the CPO waters.

Fasten Those Seatbelts

By Jim Ziegler
With a major slowdown imminent, Da Man says it’s time to ditch those new-age theories and get back to the basics.

Harry's in a Slump

By Jim Ziegler

Time to Pay the Piper

By Jim Ziegler