The Industry's Leading Source For F&I, Sales And Technology


Recent Videos

Displaying 145  -  168  of  171
Sort by most  recent | popular

Presenting the Right Product Options

Jan 29, 2013 | 1716 views


Embrace the Spotlight

Jan 24, 2013 | 1920 views


Breaking Down the ‘Meet and Greet’

Jan 22, 2013 | 2764 views


Transitioning to the Menu

Jan 17, 2013 | 2360 views


Time to Eliminate

Jan 15, 2013 | 2049 views


The Service Walk Reloaded

Jan 8, 2013 | 1754 views


Tip of the Week: Presenting the Value

Jan 3, 2013 | 1840 views


Building a Credit Application Business

Dec 20, 2012 | 1414 views


Meeting and Greeting With Purpose

Dec 13, 2012 | 1609 views


Presenting the Menu: When's the Right Time?

Dec 11, 2012 | 3403 views


Interior/Exterior Protection

Dec 6, 2012 | 1790 views



Dec 4, 2012 | 1700 views


The Sales Meeting Done Right

Nov 28, 2012 | 1853 views


Don't Rely on the Sales Consultant

Nov 27, 2012 | 1547 views


Credit Union

Nov 20, 2012 | 1700 views


The Menu Presentation

Nov 7, 2012 | 1751 views


Forget the Interview

Nov 6, 2012 | 1423 views


The Importance of Asking How Did You Feel

Oct 29, 2012 | 1254 views


Guaranteed Asset Protection

Oct 25, 2012 | 1182 views


Tips from the Field

Sep 18, 2012 | 1220 views


Powertrain Coverage

Sep 7, 2012 | 1181 views


Selling On Leasing

Aug 29, 2012 | 1149 views


How Compliant is Your Presentation?

Aug 14, 2012 | 1056 views


So Here's the Deal

Ronald J. Reahard
(Video) Timing F&I

By Ronald J. Reahard
Feeling pressure from management to shorten time spent in finance, a producer from California asks the magazine’s resident F&I pro how to shorten the needs-discovery portion of his process.

(Video) Handling Remote Deliveries

By Ronald J. Reahard
An F&I pro from Atlanta is struggling with deals involving remote deliveries. The magazine’s resident F&I expert has the answer.

Achieving $1,600 Per Copy

By Ronald J. Reahard

Starting F&I Online

By Ronald J. Reahard

Done Deal

Gregory Arroyo
How to Lose a Customer

By Gregory Arroyo
The editor shares a story of good intentions gone wrong. He believes there’s a learning lesson for all, including himself.

Resistance Isn’t Always Futile

By Gregory Arroyo
The editor delves into results of a new study that says 60% of dealers who aren’t using tablets aren’t even considering adopting them.

Time to Change the Message

By Gregory Arroyo

Turning 100

By Gregory Arroyo

Mad Marv

Marv Eleazer
Simple Is as Simple Does

By Marv Eleazer
A surge in questions on social media about the proper way to transition to the menu presentation prompts His Madness to share his easy-to-master process. His advice is to keep it simple.

Finding Pleasantville

By Marv Eleazer
His Madness finds himself dreaming of the town of Pleasantville, where deals arrive properly structured and every customer has an 800 credit score.

Taking Inventory

By Marv Eleazer

Culture Clash

By Marv Eleazer

On the Point

Jim Ziegler
Who Shot the Dealer?

By Jim Ziegler
‘Da Man’ draws parallels between the Kennedy assassination and the ongoing campaign to undermine the existence of American car dealers.

Stop Flushing Those Ad Dollars

By Jim Ziegler
‘Da Man’ delivers a marketing plan that produces Google and social media leads and reduces your dependency on underperforming lead providers.

CPO: Are You In or Out?

By Jim Ziegler

Fasten Those Seatbelts

By Jim Ziegler