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F&I Tip of the Week: Information Sharing

Feb 12, 2015 | 2000 views


Interior/Exterior Protection

Dec 6, 2012 | 1987 views


F&I Tip of the Week: Inspiration to Action

Apr 14, 2015 | 1925 views


Credit Union

Nov 20, 2012 | 1913 views


The Service Walk Reloaded

Jan 8, 2013 | 1904 views



Dec 4, 2012 | 1893 views


F&I Tip of the Week: It’s Not the Money

Feb 19, 2015 | 1863 views


Presenting the Right Product Options

Jan 29, 2013 | 1863 views


Meeting and Greeting With Purpose

Dec 13, 2012 | 1807 views


Don't Rely on the Sales Consultant

Nov 27, 2012 | 1697 views


F&I Tip of the Week: Who's in Your Dugout?

Mar 26, 2015 | 1668 views


Forget the Interview

Nov 6, 2012 | 1631 views


F&I Tip of the Week: Untapped Resources

Feb 10, 2015 | 1622 views


Building a Credit Application Business

Dec 20, 2012 | 1619 views


The Importance of Asking How Did You Feel

Oct 29, 2012 | 1386 views


Tips from the Field

Sep 18, 2012 | 1383 views


Guaranteed Asset Protection

Oct 25, 2012 | 1341 views


Powertrain Coverage

Sep 7, 2012 | 1297 views


Selling On Leasing

Aug 29, 2012 | 1273 views


So Here's the Deal

Ronald J. Reahard
Handling the ‘Last Car’ Objection

By Ronald J. Reahard
Older clients who say they are buying their last car need to be protected just as much as a first-time buyer. The magazine’s resident F&I pro explains.

Sold But Not Closed

By Ronald J. Reahard
An F&I manager from Atlanta had a service contract sold to a cash customer — that’s until he went for more. The magazine’s resident F&I pro weighs in.

(Video) Measuring Up

By Ronald J. Reahard

It's OK to Be Nervous

By Ronald J. Reahard

Done Deal

Gregory Arroyo
It Is Unwise to Lower Your Defenses

By Gregory Arroyo
The editor wonders how regulators, including two new mini-CFPBs in Pennsylvania and Maryland, view a consumer advocacy group’s highly critical report on how dealers price F&I protections.

What's Really Behind the Subprime Pullback?

By Gregory Arroyo
One F&I insider says there’s more to the subprime pullback than the recent uptick in delinquencies. He says regulators are the real reason finance sources are so risk-averse.

What’s Your Take?

By Gregory Arroyo

Connecting the Dots

By Gregory Arroyo

Mad Marv

Marv Eleazer

By Marv Eleazer
His Madness wants more F&I managers to improve turnover rates by taking an active role in the sales process.

The Little Things

By Marv Eleazer
Reading about one of the first-known cybercrimes gets His Madness thinking about how small issues can morph into big problems.

Industry Summit: It’s Worth the Investment

By Marv Eleazer

6 Ways to Deliver Exceptional Service

By Marv Eleazer

On the Point

Jim Ziegler
Sharpen Your Survival Skills

By Jim Ziegler
‘Da Man’ has a plan you can use to survive the collapse of the car business and remain profitable through the dealer apocalypse.

Sales Rock Stars Still Exist

By Jim Ziegler
Da Man says $40,000-a-month sales rock stars still exist. He says you’ll find them on YouTube and Facebook Live.

The New Stooges

By Jim Ziegler

Is Your Quick Lube Driving Away Business?

By Jim Ziegler