National Auto Care Introduces Web-based Claims Processing

COLUMBUS, Ohio -– National Auto Care Corp., a vehicle service agreement provider, has automated its claims and payment process by working with PNC Bank and Works Operating Co., a provider of Web-based commercial credit card management and optimization solutions.

The online tracking and reporting system replaces manual reconciliation and stacks of paper repair orders related to claim payments made to dealers and repair facilities.

This technology-based approach to claims processing is made possible through PNC's credit card program called ActivePay, which utilizes Works' integrated online payment solution that connects payment management with Visa's global payment network.

ActivePay cards are enhanced through Works' Web-based technology by

giving companies control over the cardholder's spending by electronically assigning each card a specific credit limit corresponding to the payment to be made.

"This proficient model for processing claims allows us to minimize the risk of fraudulent claims, reduce time spent manually matching exception items and quickly resolve payment issues because of online reporting and tracking," said Peter J. Biscardi, National Auto Care president.

"Through this relationship, we are able to provide additional services to our dealers and clients, who benefit through reduced or eliminated accounts receivables at the repair facility and the dealership, with payments made within an hour from when the service was provided."

National Auto Care, which processes approximately 5,000 claims a month,

assigns each claim to an ActivePay card number when either a repair shop or auto dealership requests approval for repairs covered under National's vehicle service agreements.

The company can electronically document the service center name and the type of approved repair, and assign an exact dollar amount to that specific credit card number to establish an appropriate credit limit.

When the credit card payment transaction is submitted by the repair facility, PNC Bank's ActivePay card system reconciles or matches that information to the approved claim amount. The claim is automatically processed through the National Auto Care's claims system if the service center name, repair type and dollar amount match; exceptions are manually reviewed.