PELHAM, Ala. — ATcon, a consulting firm focused on fixed operations, has launched a new version of its electronic repair order analysis (EROA) solution, which analyzes repair orders and assesses service advisor performance.
With the EROA v5.0 application, time-consuming tasks like compiling repair order surveys and assessing service advisor performance can be performed in minutes. Using the information contained in a dealership’s dealer management system (DMS), EROA can sort through and analyze thousands of repair orders in seconds to identify trends and deviations from best practices.
"EROA v5.0 is designed specifically to automate [repair order] analysis using data directly from [the dealership’s] DMS," said Ed Carman, CEO of ATcon. “Dealers spend way too much time and effort manually tracking and discerning actionable information from hard copy ROs, trying to better manage service advisor activity and service productivity. … EROA leverages existing data and simple-to-use technology to attain best practices, and help dealers generate significant cost savings by better managing the direct costs of fixed operations controls and give them the visual tools to more effectively manage service operations."
The EROA v5.0 solution can also create e-mail and direct mail campaigns for more effective service marketing, using the data within the system to guide promotions. For example, users can generate a report of customer pay sales based on ZIP code, model, year, mileage and make. Then users can export this customer data to Excel or Word and merge to a custom template for e-mail or mail distribution by the dealership’s staff or a third party-vendor.