CHICAGO — F&I Administration Solutions LLC (F&I Admin) has forged a strategic partnership and systems integration with dentGuy Network’s “DASH” System. This partnership has resulted in the full integration of dentGuy Network’s appearance claims processing solution with F&I Admin’s SCS Auto administration solution.
Customers who purchase the appearance protection products (dent, cosmetic alloy wheel, windshield, headlight, exterior paint, interior stain, interior rip/puncture/burn and/or road hazard tire/wheel) can now go online to make a claim. The user-friendly interface allows the customer to access a dynamic image of their vehicle to choose the appropriate exterior panel or interior surface that needs repair, then select an image — from a palette of photos — that most closely represents the damage.
This intuitive process accurately captures the claim information and intelligently deciphers what is covered within the terms of the administrator’s agreement or warranty. The DASH System provides a heightened consumer experience, significantly improves loss control and, together with the connectivity to SCS Auto, significantly decreases administrator claim handling, officials said.
“We are very pleased to have built this integration with SCS Auto,” said Steven Apicella, president of dentGuy Network. “Our partnership and integration makes the process of managing a claim seamless from the moment a customer goes onto the website through to the payment for the repair.”
David Trinder, CEO of F&I Admin, added: “This strategic partnership adds value across the board. Customers love the process because it is simple and precise. Administrators want it because it improves claim efficiency, increases loss control and because (among other things) the integration of our systems means that only eligible claims are approved. This results in increased satisfaction for the customer and savings for the administrator.”
DASH refers to the dashboard concept an administrator would use to follow the complete workflow process. The system takes a 360-degree approach to claims management. It improves customer service by making the path to service accessible and intuitive 24/7/365 and consistently delivers heightened loss control.
The system is easily private-labeled to match an administrators’, dealer groups’ or OEMs’ appearance program. It features a service drive portal and a mobile technician application for complete paperless processing. Administrators can also “show” agents, dealers and OEMs their service strength with the DASH system, utilizing a simple online demonstration.
SCS Auto is a web-based system built specifically for the administration of F&I products in the auto industry. The solution supports 14 different F&I products, including appearance protection, vehicle service contracts, GAP, theft, limited warranties and many more.
In addition to delivering a complete, streamlined administration solution, SCS Auto connects F&I product providers to many other systems to enhance sales and manage processing costs, including menu systems, inspection companies, payment plan providers, a credit card payment solution provider, the dentGuy Network and many more.