DETROIT – General Motors announced today that Steve Hill, currently North America vice president of customer care and aftersales, was named vice president of U.S. sales and service. He will lead U.S. sales operations for Chevrolet, Buick and GMC sales and service, and fleet and commercial sales.
Tim Turvey, 51, currently executive director of customer care and aftersales sales and marketing, will assume Hill’s former role, effective immediately.
“Both Steve and Tim have proven track records of delivering strong business results and keeping our customers at the center of everything they do,” said Alan Batey, GM executive vice president and president of North America. “Their broad experience in a variety of areas that touch our customers will help us achieve the highest levels of customer satisfaction.”
Hill, 53, joined GM in 1983 and held a series of sales assignments with Cadillac prior to being named director of sales promotion at Cadillac in 1993. Following assignments with Motors Holding, HUMMER and retail planning, he became executive director of retail and customer relationship management marketing in 2006 and North America vice president of customer care and aftersales in 2010.
Turvey, currently executive director of customer care and aftersales sales and marketing, began his GM career in 1983 with Buick. After a series of sales assignments, he became director of aftersales for GM Japan in 2002. Following assignments in China, Canada, and the Latin America, Africa and Middle East region, he was named to his present position in 2011.
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