NAPA, Calif. — AUL Corp., a provider of used vehicle service contracts, has announced the launch of its E-Claims portal for dealers and repair facilities. E-Claims is the latest enhancement to AUL's robust web system for its dealers and agents.
Through the AUL website, repair facilities can access E-Claims and submit claims quickly and easily. During AUL business hours, claims are routed directly into a queue for rapid response from claims adjusters. Through AUL's new E-Claims system, repair centers will have complete visibility into the status of their claim as well as when claims are paid, according to officials.
"We surveyed our dealers and agents to incorporate their ideas into this initiative," said Frank Pfister, AUL claims manager. "One key word for the service advisor is flexibility and this allows the advisor to enter claims while being free for greeting and assisting customers in the service drive as needed."
AUL has made tremendous investments in technology and is implementing E-Claims as part of a series of enhancements for their dealers and agents. "Ease of use and flexibility for the user were at the top of our goals and dealers who have tested the program have been very pleased," said Suman Nair, AUL's CIO. "It enhances our web presence and integrates with all of our other platforms creating a seamless solution."
Along with E-Claims, AUL is installing a new phone system to increase efficiency and improve call quality. The company’s calls are answered by a live person to personalized and friendly service to customers.