Gerry Gould issues a challenge to F&I managers in his latest Tip of the Week. And, no, he’s not talking about greeting customers in the showroom.
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F&I Saboteurs: Part II
In a previous tip, Dwayne Wiggins from the Automotive Training Academy discussed two F&I saboteurs that reside in the overall sales process. Idle time for the customer and rushing through the process to accommodate a false time expectation. Unfortunately, those are not the only ones that may be negatively impacting the customer experience. Here are 3 additional saboteurs to be on the lookout for.
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