The Industry's Leading Source for F&I, Sales and Technology
May 7, 2013 • by Staff
UDS’ Gerry Gould has a suggestion for how to treat your customers. And it starts with being polite.
CareGard Warranty Services/AFG Companies announced the addition or promotion of four executives and plans to expand facilities and put a new emphasis on income development for dealers and agents.
Twenty-year industry veteran Pankaj Singh has been named chief technology officer at National Auto Care, where he will lead the company’s IT and project management teams.
Despite escalating new-car prices and plateauing sales, NADA analysts report little change to American dealers’ per-copy average, penetration rates, and F&I income as a percentage of gross profit in 2018.
Lifelong learners excel in the business office, where there is always a new skill, best practice, or motivational technique to learn and apply. UDS’s John Tabar tells you how to devote time to developing the soft skills that sell F&I products without sacrificing work or family time in this scholarly Tip of the Week.
Dent Wizard has introduced Evolution, a rebranded F&I division dedicated to continued innovation in vehicle protection products and a high standard for customer service.
National Automotive Experts and NWAN announced the launch of Extreme Powersports, a new service contract program for motorcycles, scooters, ATVs, personal watercraft, and more.
True professionals could sell F&I in shorts and a T-shirt. But what message would that send to your customers? In this Tip of the Week, John Tabar of UDS explains why F&I managers need to graduate from business casual to businessperson the moment they step off the show floor and into the box.
As director of corporate compliance for John Elway’s three Colorado stores, Lori Church’s rare combination of F&I acumen, a law degree, and unflappable confidence have helped her group achieve new levels of success.
Service contracts aren’t just for mechanical systems anymore. In this F&I Tip of the Week, American Financial’s Ritch Wheeler explains how the presence of 30 onboard computers uploading 25 gigs of data per hour can add real value — and a powerful new angle — to your next VSC presentation.
F&I is a tough job, and you never know where the next problem — or solution — will come from. But you can control your attitude, and positivity is a sure sign of success. UDS’s John Tabar is here to help keep your negativity in check and your PVR soaring in this upbeat Tip of the Week.
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