LONG BEACH, Calif. — myKaarma has integrated with Uber for Business, offering auto dealer service departments a “seamless and efficient” transportation solution designed to increase customer satisfaction and reduce costs, according to a release.
“At myKaarma, it is our mission to optimize as much of the dealer’s process as possible and give back time to service managers, service advisors, and other dealer personnel,” said CEO Ujj Nath. “Our integration with Uber for Business provides dealers with one place to book and track Uber trips for their guests without having to retype their pickup or drop off address. This will have an immediate impact on reducing loaner car days and delayed wait times for transportation and increasing long term customer loyalty.”
Executives said myKaarma’s integration with the Uber Central API allows dealerships to book Uber rides directly through the myKaarma application with a fully integrated lookup and specify pick-up and drop-off locations on behalf of customers. The customer then receives a text message with a secure link for a ride based on their pickup and drop off location.
“Coordinating shuttles and loaners for customers can be an inefficient, time-consuming, and costly undertaking for auto dealers,” said Neal Watterson, global head of guest products at Uber for Business. “The ability to make the entire process seamless is an important step forward for the industry at large — and can make a big difference in increasing customer satisfaction. We’re excited to partner with companies like myKaarma to make access to customer transportation simple and efficient for the automotive sector.”
Read: myKaarma to Debut Fixed Ops Customer-Service Solution at NADA
Originally posted on Auto Dealer Today
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