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Gil Van Over of Automotive Compliance Education (ACE) tackles your most pressing regulatory concerns and the latest enforcement actions.

Blog Post

It’s the Process, Stupid

James Carville famously scrawled “It’s the economy, stupid” on a blackboard during President...

A dealership’s Red Flags process is a clear indicator of how its overall compliance quotient stacks up against stores that never let a notification go by.

Blog Post

4 F&I Scenarios That Can Lead to Bank Fraud

Anyone involved in the dealer-arranged financing process — from sales to F&I to bank reps — can...

Expert lists four all-too-common situations in which failing to understand underwriting guidelines or falsifying required stips — by dealership or finance source personnel — can constitute not just noncompliance but outright fraud.

Blog Post

Proper Desking Prevents Payment Packing

Establishing a process-defining policy that every sales manager acknowledges and agrees to is a...

Despite improved industry education and a slew of regulatory enforcement actions, packing payments remains a popular pursuit at dealerships around the nation. Here’s how to prevent this highly illegal practice before it starts.