|When||Aug 20, 2008 - Aug 21, 2008|
Instructor: Wade Higgins/Elite Training
This class focuses on government regulations and compliance which has become an important issue in recent years. Understanding customers' needs and wants utilizing basic communication skills helps the F&I Professional to understand the characteristics of today’s consumer. This class provides two full days of intense training. The student will leave with the knowledge and the materials necessary to improve rapport with customers, fully utilize organizational skills, understand how to use a menu selling system, know how to handle objections, and proper closing techniques. For more information, please call (614) 438-7400 or visit www.natlauto.com.