F&I isn't easy. There's a list of rules and regulations as long as a CVS receipt. There are the many consequences for noncompliance - hefty fines, lost sales, and jail time, to name a few. In the complex and high-stakes world of automotive sales, a dealership's finance and insurance office is perhaps its greatest source of risk.
And yet F&I departments frequently operate as silos. Dealership owners don’t always have a complete awareness of their day-to-day F&I operations. F&I professionals lack visibility into what others in their industry are doing—the baseline compliance numbers necessary to gauge their programs and levels of exposure.
KPA decided to change that. In this benchmark study How Your Peers Rated Their Sales F&I Program, you'll get a sneak peek into how other dealerships are managing their F&I Program including:
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