June 2017

Cover Story

The Digital Evangelist

Cox Automotive’s Mark O’Neil talks to the editor about MakeMyDeal’s future, digital retailing, and the fate of the F&I office.

Article

Beyond the Résumé

Beyond the  Résumé

F&I trainer explains why building and refining a professional skillset is more important than building a solid résumé.

Article

Defining the Edealership

Defining the  Edealership

Evolving times require evolving minds. Compliance expert offers a case study to help conceptualize the concept of converting brick-and-mortar dealerships into internet sales hubs.