June 2017

Cover Story

The Digital Evangelist

Cox Automotive’s Mark O’Neil talks to the editor about MakeMyDeal’s future, digital retailing, and the fate of the F&I office.

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In This Issue

Defining the Edealership

Article

Defining the Edealership

Beyond the Résumé

Article

Beyond the Résumé

Your Customer Experience Sucks!

Article

Your Customer Experience Sucks!

When Did ‘Cash’ Become a Four-Letter Word?

Article

When Did ‘Cash’ Become a Four-Letter Word?