May 2019

Digital Sales Are Stress-Free at Subaru of Puyallup

Two years ago, Chris Brown went looking for a way to facilitate sales, trade-ins, and financing for car buyers who prefer to shop online. Today, his Seattle-area Subaru dealership is doing just that, and he says the experience he and his team deliver is just as ‘stress-free’ as ever.

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In This Issue

Taking personal ownership of your processes, communications, and results can lead to enhanced accountability and improved production storewide. - Illustration by Ja_inter via Getty Images

Article

3 Leadership Skills Every F&I Manager Needs

The application of a little empathy, critical thinking, and intellectual rigor can erase the “training scars” that prevent good F&I managers from becoming great. - Photo by Gooddenka via Getty Images

Article

Break Out of Your F&I Shackles

The author believes credit unions are an asset to dealers seeking to capture finance customers earlier in their car-buying journey. - Photo by AIMSTOCK via Getty Images

Article

3 Reasons to Partner With CUs in Markets Like This