June 2019

The Race Is On at Paragon Honda

Dealer and long-distance runner Brian Benstock reflects on his nearly 40 years in the auto retail business, the challenges and opportunities in the New York market, and his efforts to drive his stores — and the industry — forward.

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In This Issue

Your anti-harassment policy must include behavior outside the dealership, including after-hours gatherings. - Photo by AleksandarNakic via Getty Images

Article

How to Prevent Harassment in the #MeToo Era

The author encourages frustrated F&I managers to change mindsets before changing dealerships. - Photo by Gemenacom via Getty Images

Article

3 Steps to Cure F&I Burnout

Many of the new tools marketed to dealer and F&I professionals are designed to give customers a greater sense of control by mirroring the functionality of the new technology they use at home. -...

Article

Is Technology Changing F&I or Is F&I Changing Technology?