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A Pennsylvania case proves the dealer’s choice of words can make or break a consumer’s claim resulting from the mechanical failure of a vehicle sold ‘as is.’
Rehashing deals at the desk is a losing proposition for the business office, the dealership, and its customers. One expert says dealers and managers must act now or be forced to watch the art of F&I dwindle into obscurity.
Are you tired of the way sales delivers deals? Stop complaining, step up, and attack the problem with training that will raise the bar for the entire front end.
His Madness wants F&I pros to achieve greatness by pushing the limits of performance, product knowledge, and customer service.
Dealers have become increasingly vocal and organized in resistance to expensive and onerous factory-mandated facility upgrades.
Dwindling consumer attention spans have compelled many retailers to make their marketing messages faster and louder. Smart dealers use their first eight seconds to make a lasting impression.
Top F&I producer sees working in the box as a long-term investment that pays off every time a customer realizes their coverage will perform just as you said it would.
Every dealer believes they are dedicated to finance, but too many are complicit in an ongoing effort to eliminate the F&I middleman and let sales and desk managers cut deals on the bank’s terms.
Bad habits form quickly when finance friction affects your performance. His Madness explains how true F&I professionals roll up their sleeves and seek inspiration to get back on track.
Dealers might not think of themselves as lenders, but the banks and finance companies that buy your paper have very little doubt about it.
Understanding the cognitive dissonance that drives employee theft is the first step toward uncovering and preventing it.
Dealers who invest in AI- and ML-powered digital marketing solutions today will reap the rewards of active-shopper targeting and engagement when the market constricts.
Dealer personnel expert offers three reasons why your outdated, commission-only pay plan is sending your best sales candidates straight to the competition.
Top trainer lists five critical areas top-producing F&I professionals will be focused on this year.
Before you quit F&I and start flipping burgers, His Madness reminds you that every losing streak has to end sometime.
