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Top-producing F&I pro has a message for dealers who have failed to embrace the LGBTQ community in their marketing, instore processes, or corporate culture.
Until a national privacy bill is adopted, auto dealers face a patchwork of standards written in places like California, Colorado, and Vermont — not to mention the European Union.
Headline-grabbing technology is distracting dealers from the trends that are having a real and immediate impact on the productivity of your sales, F&I, and service departments.
In an industry fraught with dealer-factory tension, Mercedes-Benz launched its Autohaus II initiative in cooperation with and in support of its franchisees.
Expert says affordable payments are the key to dealership success as incentives fall, interest rates rise, and the vast majority of Americans continues to budget around a twice-monthly paycheck.
California’s Simi Valley Ford drew international scorn for an email promising ‘smoking hot deals’ in the midst of a deadly and destructive wildfire.
Payment technology expert says dealers and F&I professionals who are waiting for fintechs to go the way of the early-2000s dotcoms shouldn’t hold their breath.
F&I managers have a professional justification and an ethical responsibility to forbid salespeople from barging into your office while you are meeting with customers.
His Madness challenges F&I professionals to take whatever steps are necessary to make the business office a safe, fun, comfortable stop on the customer’s path to purchase.
Dealers seeking a harmonious online-to-instore experience should start by taking advantage of the advanced digital marketing tools, assets, and services your manufacturers are offering for free.
General Motors’ extended bumper-to-bumper warranty would appear to benefit all sides, but dealers should consider alternatives to maximize profits — and control.
There is a palpable sense of relief among dealers at the end of the CFPB era, but the FTC, DOJ, and state attorneys general are actively taking up the once-feared bureau’s cause.
Top trainer counsels an F&I pro who wants to put a ‘customer cash’ rebate toward the down payment to reduce their customer’s interest rate.
The editor says goodbye to the magazine that introduced him to the amazing world of F&I and the automotive retail industry at large.
His Madness offers a sample of word-tracks and strategies from many of the nation’s leading F&I producers and trainers.
