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Results: 17
The FTC Suggests We Buckle Up

The FTC Suggests We Buckle Up

The FTC recently issued a report that summarizes its enforcement actions, roundtable findings, consumer workshops, and in-person interviews with 38 Washington D.C. metro-area consumers focused on deceptive advertising practices, spot-delivery, and voluntary protection products.

October 28, 2020

Compliance Considerations When Texting Automotive Customers

Compliance Considerations When Texting Automotive Customers

The TCPA has been around for more than 25 years but remains one of the most litigated consumer protection statutes. By having proper compliance in place, your dealership can enjoy the benefits of contacting consumers with peace of mind.

October 27, 2020

Credit Unions Helping Dealers Weather COVID-19

Credit Unions Helping Dealers Weather COVID-19

Credit unions, and dealerships alike, felt the pandemic's brunt. By working together, mutual customers are more advantaged than ever because of a shared goal to service them better.

October 26, 2020

Let’s Talk Politics: A 5-Step Survival Guide For Dealerships During The 2020 Election Season
Data Privacy in Automotive: How the CCPA Will Impact the Industry 
The Squirrel Doesn’t Get All Its Nuts from One Tree
Who’s Zoomin’ Who?

Who’s Zoomin’ Who?

Whether businesses interact in person or virtually, they must do so in a safe and secure manner to retain customer trust and comply with applicable law.

October 14, 2020

What’s Your Currency in the New Reality?

What’s Your Currency in the New Reality?

Considering the dealer’s ‘new’ reality with their customers, how can F&I providers and agents help their dealer-clients uniquely solve a significant problem or innovate a new opportunity?

October 14, 2020

The Great Acceleration and What It Means for the Future of Registration and Title
Sell the Experience

Sell the Experience

The goal should always be to listen and understand your customers better, not just to present a menu and overcome an objection.

October 13, 2020

How Dealers Can Successfully Tap into Election Cycle Digital Advertising
So You Want to Be an Agent

So You Want to Be an Agent

Is there life after being an F&I manager? The answer is yes. But the work of an independent agent and trainer isn’t for everyone. A reinsurance expert and former dealer lists five prerequisites for what could be a highly rewarding career change.

October 6, 2020

The Secret Sauce of Objection Handling

The Secret Sauce of Objection Handling

For objection handling, secret sauce is that special technique, the one thing you can say or do that instantly changes a “no” to a “yes.” This can lead you to the easiest objection to overcome: the one that never happens!

October 6, 2020

How to Leverage Quality Leads to Drive Your Dealership Business Toward Recovery 
Portfolio Launches ‘Game-Changer’ Spiff Program