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Everybody is Your Friend, You Just Haven’t Met Them Yet
Black Book Integrates with eImpound
Can You Spare Any Change?

Can You Spare Any Change?

A lot of people talk about “disruptors” in the industry, and they argue either side of our industry needing to change or to continue the way it is. We need to move away from our old-school ways and adapt to today’s technology, and we need to change our negative thinking.

November 24, 2020

Ally Survey Reveals Heightened Dependence on Cars in Pandemic
COVID-19 Market Insights

COVID-19 Market Insights

Black Book recently published updates to their weekly COVID-19 Market Insights report.

November 24, 2020

Dealers Signal Optimism for Future Franchise Values and Buy/Sell Activity
Vehicle Leasing Soars at Credit Unions in October: CULA Posts Record Month
Statement Regarding USEA’s Settlement with the CFPB
Auto/Mate Launches Recommended Services to Drive Fixed-Ops Revenue
F&I Tip of the Week: The Five Elements

F&I Tip of the Week: The Five Elements

Most of us will process and retain a story better than we process or retain facts, and a good story can make the difference between your customer identifying with the value of the benefit and saying "no thanks." UDS's John Tabar shares the five elements of a good story in this Tip of the Week.

November 23, 2020

Data-Driven Tips For Selling to Customers from Gen Z to Baby Boomers

Data-Driven Tips For Selling to Customers from Gen Z to Baby Boomers

While age and demographics can give you a good starting point for selling, they won’t tell you everything. Knowing more about your customer is a major advantage as customers become more accustomed to not only personalization, but the speed and convenience it affords the sales process.

November 19, 2020

New Business Strategies for the Post-Pandemic Shopper

New Business Strategies for the Post-Pandemic Shopper

The needs arising from the pandemic have accelerated the needs of dealers to welcome digital innovation and the ability to provide an enhanced customer digital retailing experience will accelerate your revenue growth and drive loyalty.

November 19, 2020

U.S. Department of Transportation Seeks Public Comment on Automated Driving System Safety Principles
The Silver Lining: A New Sales Model Emerges

The Silver Lining: A New Sales Model Emerges

Whether we choose to keep a leaner staffing model, hire a different caliber of employee that requires more compensation, or grow our expectations for what we can sell per month, there is no looking back — and that is good for business.

November 18, 2020

COVID-19 Specialty Markets Updates

COVID-19 Specialty Markets Updates

Black Book recently published an update to their COVID-19 Specialty Markets Updates, which includes powersports, collectible vehicles, RV, MD/HD trucks and commercial trailers markets.

November 18, 2020