We know compliance can seem overwhelming, especially with everything else your F&I office needs to keep track of. From the Gramm-Leach-Bliley Act to fuel economy advertising standards, this resource outlines the laws, rules, and regulations that can seriously expose your dealership. Find out what you are on the hook for, download now.
March 1, 2021
Expanded learning management system aims to strengthen compliance and improve employee retention.
February 16, 2021
The CFPB recently provided directions to the CEEA that will ensure consumer voices are heard throughout, and at every level, of the Bureau – from rule-making to COVID education to increasing racial equities to punishing bad actors.
February 11, 2021
Most people are drawn to a lease because of the options they have at the end of the lease. But leasing does involve some obligations. F&I trainer John Tabar says it's those responsibilities that represent an opportunity for producers to increase product enrollment on lease deals.
February 10, 2021
If dealers observe a modicum of compliance protocols, they can contain almost all regulatory perils. Dealers and their trade organizations are a formidable political force and should be lobbying together.
February 3, 2021
Don’t spot deliver a car unless you’ve considered all the signs of potential fraud.
January 27, 2021
I propose that your F&I and sales disclosure compliance models mirror the sales and F&I processes at dealerships in California — what is required by statute in California, should be considered best practices in the other 49 states.
December 28, 2020
Many scenarios exist where employees can leave an employer owing the dealership money. The likelihood of your being able to recover money for these purposes depends in large part on a handful of proactive processes and procedures.
December 9, 2020
Online training and certifications keep ‘the sword sharp’ and energize teams amidst the pandemic.
December 8, 2020
We live in an ‘Age of Compliance Awareness’ and someone is always watching. We should care about what they see.
November 30, 2020
The settlement makes clear that USEA does not admit to any of the CFPB’s allegations.
November 23, 2020
By all reports, billions of records have been exposed by reported data breaches. If the unthinkable occurs, having a well thought out data breach response plan will help you manage the challenges you will face.
November 11, 2020
SMART has completed a 4 year investigation with the CFPB.
November 3, 2020
On June 29, the United States Supreme Court ruled that the structure of the Consumer Financial Protection Bureau was unconstitutional. A compliance expert shares why this matters, and why it matters to dealers in particular.
October 30, 2020
The FTC recently issued a report that summarizes its enforcement actions, roundtable findings, consumer workshops, and in-person interviews with 38 Washington D.C. metro-area consumers focused on deceptive advertising practices, spot-delivery, and voluntary protection products.
October 28, 2020