Consumer advocacy is an honorable pursuit. But when advocates rely on recycled complaints and debunked theories, they undermine their own efforts at reform. Hudson breaks down the flawed arguments and wild misconceptions that continue to dog dealers and auto finance sources.
November 19, 2019
Sales consultants are led to believe great closers are born, not bred. Top trainer disagrees and shares a process you can use to seal more deals — no deception, obfuscation, or tricks required.
October 29, 2019
F&I managers who are ready to take the next step in their careers must seek out training focused on leadership, dealership structure, compliance, and other essential skills for professional development.
October 25, 2019
If you don’t already have one, these safety guidelines can help you formulate a plan to deal with workplace violence head on.
October 22, 2019
Experienced agent and trainer shares 10 habits and best practices shared by top-producing F&I professionals — and rarely adopted by those who are only in it for the paycheck.
October 22, 2019
Expert shares the four essential components dealers should look for in outside training programs for sales and F&I professionals, each of which contributes to improved morale, productivity, and profits.
October 2, 2019
Dealers must find a new unique selling proposition in a market driven by highly informed car buyers who already know your price and are more likely to be swayed by value.
September 30, 2019
F&I pro has a word of advice for colleagues who are ready to connect with customers in a meaningful way — and help ensure they’ll return for their next vehicle.
September 26, 2019
Concerns over costs, the customer experience, and intangible benefits have prevented many dealers from competing in the digital sales and F&I arena. Separate fact from fiction with this three-minute read.
September 25, 2019
Progress toward a fully online transaction may be inevitable, but you — and your finance sources — must take concrete steps toward process improvement and regulatory compliance to make econtracting work for your store.
September 24, 2019
Dealers see the potential for more sales, higher profits, and improved CSI scores that digital sales and F&I can bring. Your employees fear the loss of job security and the burden of new responsibilities.
September 23, 2019
Reconsider every aspect of your sourcing, reconditioning, marketing, and lead-generation efforts to get the biggest bang for your used-vehicle buck.
September 19, 2019
Once treated as classified information, factory parts data is now shared freely. Opportunistic franchised dealers are seizing the opportunity by selling unneeded inventory to independent repair shops.
September 18, 2019
All available research and data suggests car buyers want to research F&I products online. Most say they will be more likely to buy if they can can learn more before they get to the dealership. So why do so few dealer websites offer the information consumers are looking for?
September 17, 2019
A new DealerPolicy study finds 83% of customers would buy auto insurance as part of their car-buying process — but only 9% were given the opportunity.
September 11, 2019