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Dwayne Hawkins Gives Back at Crown Automotive

Dwayne Hawkins Gives Back at Crown Automotive

The chairman and CEO of Crown Automotive Group has lived the American dream, created opportunities for thousands of employees, and offered countless car buyers a fair deal, all while devoting time, money, and resources to a long list of charitable causes.

October 15, 2019

4 Ways Training Improves Retention and Results

4 Ways Training Improves Retention and Results

Expert shares the four essential components dealers should look for in outside training programs for sales and F&I professionals, each of which contributes to improved morale, productivity, and profits.

October 2, 2019

Is Your Store Suffering From Cultural Lag?

Is Your Store Suffering From Cultural Lag?

Dealers must find a new unique selling proposition in a market driven by highly informed car buyers who already know your price and are more likely to be swayed by value.

September 30, 2019

3 Digital Retailing Myths Debunked

3 Digital Retailing Myths Debunked

Concerns over costs, the customer experience, and intangible benefits have prevented many dealers from competing in the digital sales and F&I arena. Separate fact from fiction with this three-minute read.

September 25, 2019

Why Dealership Staff Fear Digital Retailing (and What to Do About It)
4 Steps to Maximize Pre-Owned Profits

4 Steps to Maximize Pre-Owned Profits

Reconsider every aspect of your sourcing, reconditioning, marketing, and lead-generation efforts to get the biggest bang for your used-vehicle buck.

September 19, 2019

3 Keys to Harness the Power of Dealer Data

3 Keys to Harness the Power of Dealer Data

Shoppers are increasingly moving online for all purchases. Few auto dealers have fully realized the competitive marketing advantage this potentially lucrative data stream can bring.

September 2, 2019

Is Amazon Really a Threat to the Car Business?
Opinion: Stop Stocking Vehicles You Can’t Sell
Don’t Let the Sale Get in the Way

Don’t Let the Sale Get in the Way

People still love cars and still hate shopping for them. Improve your closing rate with a showroom strategy that rewards customers for making your dealership the only one they visit on their car-buying journey.

July 23, 2019

How to Improve Your Dealer Credit Score
Dawn Walston Dares to Succeed at Titus-Will Toyota

Dawn Walston Dares to Succeed at Titus-Will Toyota

Dawn Walston worked her way up from service cashier to vice president and general manager of Titus-Will Toyota in Tacoma, Wash., forging a career path that shattered stereotypes and earned national and international recognition for herself and her family-owned dealer group.

July 16, 2019

5 Tips for Dealer Success in Uncertain Times

5 Tips for Dealer Success in Uncertain Times

Build a foundation of returning sales and service customers that will withstand any downturn. Operations expert lists the five simple strategies you need to get the job done.

June 19, 2019

3 Steps to Scrub Your Customer Data and Sell More Cars
The Race Is On at Paragon Honda

The Race Is On at Paragon Honda

Dealer and long-distance runner Brian Benstock reflects on his nearly 40 years in the auto retail business, the challenges and opportunities in the New York market, and his efforts to drive his stores — and the industry — forward.

June 11, 2019