Customers are self-educating via the web, F&I duties have been divided between the sales desk and the F&I department, and someone has pushed the fast-forward button on digital retailing. Tune into this tip with Dwayne Wiggins of American Financial's F&I University.
August 6, 2020
John Tabar of UDS explores the challenges of training sales people in this F&I Tip of the Week.
August 4, 2020
Just like the aching back and dirty hands that come with gardening, the bad parts in the F&I office will last a short time, but the benefits can last a long time. Whatever the topic and no matter how painful or how much we dread it, we probably need to do it anyway.
July 30, 2020
If you treat a customer with empathy and respect, you will have created a customer for life. Use these three tips to get out of your own head and into theirs.
July 30, 2020
What should you do, or say, to fill the time when recalculating payments to illustrate the customer's choices? Tune in to this F&I Tip of the Week with John Tabar of UDS to find out!
July 28, 2020
If your paycheck could use a tune-up, my suggestion is to go where you get your vehicle tuned up ... your service department. Tune in to this Tip of the Week with John Tabar from UDS.
July 21, 2020
Product knowledge does not always translate to product understanding by the customer, so don't assume they are already aware of the features and benefits your product offers. John Tabar from UDS here with this F&I Tip of the Week.
July 14, 2020
While no crisis is a good thing, those that succeed will be those that take the opportunity during the storm to change, pivot, and adjust.
July 9, 2020
The automotive industry has seen an unprecedented loss in sales over the past few months and F&I departments are facing serious challenges amidst these losses. We spoke with five leaders in F&I training, and they shared their thoughts, advice, and predictions on what to do today to help prepare for tomorrow.
June 2, 2020
What is your F&I process filled with? Two ingredients will always drive acceptance levels, customer satisfaction, and overall profits: trust and value.
May 26, 2020
Online training program helps F&I personnel elevate skills to improve profit and customer satisfaction levels.
May 20, 2020
Ron Reahard of Reahard & Associates, Inc. announces their popular F&I product videos will be made available to dealers free of charge for 120 days.
May 13, 2020
American Financial F&I University's Tip of the Month, with Joe Porter.
April 2, 2020
Putting together the recipe for success isn’t as hard as it might seem with the right ingredients.
March 17, 2020
Set your salespeople up for long-term success at your dealership.
March 12, 2020