Search Close Menu

Search Results

Best Match Date Posted
Close
Expand All
Results: 28
F&I Saboteur

F&I Saboteur

Customers are self-educating via the web, F&I duties have been divided between the sales desk and the F&I department, and someone has pushed the fast-forward button on digital retailing. Tune into this tip with Dwayne Wiggins of American Financial's F&I University.

August 6, 2020

F&I Tip of the Week: From Green to Great
Do It Anyway

Do It Anyway

Just like the aching back and dirty hands that come with gardening, the bad parts in the F&I office will last a short time, but the benefits can last a long time. Whatever the topic and no matter how painful or how much we dread it, we probably need to do it anyway.

July 30, 2020

Empathy Trumps Everything

Empathy Trumps Everything

If you treat a customer with empathy and respect, you will have created a customer for life. Use these three tips to get out of your own head and into theirs.

July 30, 2020

F&I Tip of the Week: Avoiding Down Time

F&I Tip of the Week: Avoiding Down Time

What should you do, or say, to fill the time when recalculating payments to illustrate the customer's choices? Tune in to this F&I Tip of the Week with John Tabar of UDS to find out!

July 28, 2020

F&I Tip of the Week: Does Your Paycheck Need a Tune-up?
F&I Tip of the Week: Product Knowledge Vs. Understanding

F&I Tip of the Week: Product Knowledge Vs. Understanding

Product knowledge does not always translate to product understanding by the customer, so don't assume they are already aware of the features and benefits your product offers. John Tabar from UDS here with this F&I Tip of the Week.

July 14, 2020

Someday: The Worst Day of the Week!

Someday: The Worst Day of the Week!

While no crisis is a good thing, those that succeed will be those that take the opportunity during the storm to change, pivot, and adjust.

July 9, 2020

Expert Advice for F&I During COVID-19

Expert Advice for F&I During COVID-19

The automotive industry has seen an unprecedented loss in sales over the past few months and F&I departments are facing serious challenges amidst these losses. We spoke with five leaders in F&I training, and they shared their thoughts, advice, and predictions on what to do today to help prepare for tomorrow.

June 2, 2020

Fill the Void!

Fill the Void!

What is your F&I process filled with? Two ingredients will always drive acceptance levels, customer satisfaction, and overall profits: trust and value.

May 26, 2020

Protective Asset Protection Makes Online Dealer Training Institute Available During COVID-19 Pandemic
Free F&I Product Videos for Your Online Sales
Accept/Decline Form

Accept/Decline Form

American Financial F&I University's Tip of the Month, with Joe Porter.

April 2, 2020

The Great F&I Baking Show

The Great F&I Baking Show

Putting together the recipe for success isn’t as hard as it might seem with the right ingredients.

March 17, 2020

3 Keys to Data-Driven Sales Training