What’s Wrong with F&I Turnover
The truth be told, when a dealership accepts mediocracy, it’s the dealership to blame for the issues at hand.
May 12, 2022
The truth be told, when a dealership accepts mediocracy, it’s the dealership to blame for the issues at hand.
May 12, 2022
Here are two truths that reveal the concepts of a powerful process that moves customers and us.
May 12, 2022
How we interact with our co-workers and the customers in the F&I office can have a significant impact on our relationships, our effectiveness, the perception of us by others, our outcomes, and our income.
May 5, 2022
Implement a few smart service strategies to acquire cars and keep profits high when inventory is low. A lot has been said about the current inventory shortage—causes, effects, and predictions about how long it will last. But one aspect that has flown under the collective automotive retail radar is that many dealers are thriving now. These dealers are sourcing vehicles and staying profitable, despite facing the same industry obstacles.
May 1, 2022
The automotive industry's most in-depth and longest-running study of its kind reveals what today's consumers want.
April 29, 2022
Inventory shortages have vehicle lessees re-evaluating their end-of-lease options.
April 29, 2022
Dealer Mike Dunnahoo attributes Star’s $2,400 per vehicle F&I to honest sales, full transparency and a staff empowered to treat the customer right.
April 28, 2022
Raising the F&I acumen of all managers associated with sales is a smart move.
April 12, 2022
With the proper strategies in mind, auto dealers will be better equipped with the right F&I product portfolio to meet the needs of the growing number of people shopping for new and used vehicles in 2022.
April 7, 2022
As the country charges toward widespread EV adoption what obstacles remain in its path?
April 6, 2022
The danger of digital is that we will attempt to rely on it to do the things that our selling skills were intended to accomplish.
April 5, 2022
One thing is for certain, no longer is work just work — it’s work with a purpose.
April 4, 2022
Don’t let your current success allow complacency to creep into your chain of accountability or your training and development efforts within your dealership.
March 31, 2022
The company analyzed 25 million automotive transactions compiled from over 6,400 dealerships to reveal how the pandemic changed F&I, emerging trends, and future changes.
March 29, 2022
Hopefully, supply chain issues will resolve sooner rather than later, but until they do, dealers can take the time to prepare for some inevitable downstream repercussions.
March 28, 2022
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