Consumer protection is an honorable pursuit. But when advocates rely on recycled complaints and debunked theories, they undermine their own efforts at reform. Hudson breaks down the flawed arguments and wild misconceptions that continue to dog dealers and auto finance sources.
November 19, 2019
Louisiana Automobile Dealers Association President Will Green believes the dealers in his state succeed by putting their customers and communities first and maximizing production — and emphasizing compliance — in the F&I department.
November 9, 2019
If you don’t already have one, these safety guidelines can help you formulate a plan to deal with workplace violence head on.
October 22, 2019
Progress toward a fully online transaction may be inevitable, but you — and your finance sources — must take concrete steps toward process improvement and regulatory compliance to make econtracting work for your store.
September 24, 2019
Recent revisions to the federal Safeguards Rule cement the need for a compliance officer in every dealership. Whether their duties are performed by an employee or outsourced, satisfying the new requirement is going to cost your store thousands of dollars per month.
August 29, 2019
Opioid use and abuse among dealership employees can’t be tolerated, but termination is not the only answer. Attorney offers three tools American business owners are using to confront the opioid crisis in a compassionate and compliant way.
August 19, 2019
Hudson explains how requiring out-of-state buyers to transport their own vehicle creates a ‘good fact’ that can help ensure your own state’s laws will govern the transaction.
July 29, 2019
HR expert urges dealers and managers to put old handbooks and premonitions aside and create an enforceable policy that aligns with current best practices.
June 25, 2019
The dealer who chaired Volkswagen’s U.S. advisory council through the Dieselgate scandal says his experience reinforced the need to communicate with speed, influence with information, and seize leadership moments.
June 17, 2019
A North Dakota car buyer prevailed in a recent case involving loan (or ‘acquisition’) fees that reached the state supreme court, where the dealer was found to have failed to properly disclose the charge.
May 31, 2019
A shortage of qualified lube techs is no reason to ignore the strict — and strictly enforced — Department of Labor rules governing the employment of your youngest workers.
April 19, 2019
Expert lists four surprisingly common — but easily avoidable — errors and omissions dealer principals commit along the road to front-end compliance.
April 15, 2019
As director of corporate compliance for John Elway’s three Colorado stores, Lori Church’s rare combination of F&I acumen, a law degree, and unflappable confidence have helped her group achieve new levels of success.
April 9, 2019
A Pennsylvania case proves the dealer’s choice of words can make or break a consumer’s claim resulting from the mechanical failure of a vehicle sold ‘as is.’
March 28, 2019
Famed car fraud attorney Bruce Shaw says the courts show no mercy to dealers who resell counterfeit units and shares hard-won advice for spotting sophisticated fakes and avoiding costly lawsuits.
March 18, 2019