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When Dealers Catch Criminals

When Dealers Catch Criminals

Noncompliant and outright illegal behavior by dealers, managers, and staff have generated headlines throughout the year. Less heralded are the instances in which dealership personnel took action that led to arrests.

October 10, 2019

A Life of Crime at the Heights of Success

A Life of Crime at the Heights of Success

The long list of offenses committed by dealers and other highly successful people proves desperation is not the only cause of criminal behavior.

September 2, 2019

Are We Not Capitalists?

Are We Not Capitalists?

Opponents of franchise laws claim they hang on flawed logic, discourage competition, and benefit dealers to the detriment of consumers.

August 1, 2019

Will Data Put an End to Powerbooking?

Will Data Put an End to Powerbooking?

A new-to-market, data-driven solution has reignited the discussion over intentional vehicle overvaluation, a form of bank fraud that remains prevalent despite a string of dealer lawsuits and regulatory actions.

July 2, 2019

How to Sell GAP in a Crisis

How to Sell GAP in a Crisis

Mounting losses have compelled many underwriters to jump ship on guaranteed asset protection, but it remains a cornerstone product that continues to perform for customers, dealers, and F&I managers.

June 4, 2019

F&I Is Stronger Than Ever

F&I Is Stronger Than Ever

Fears that F&I would fall victim to advancing technology and bad press appear unfounded as the segment continues to perform for dealers and car buyers.

May 8, 2019

Tesla and the 1% Problem

Tesla and the 1% Problem

For all its missteps, Tesla Inc. finally found its footing in 2018, eking out a 1.2% market share and renewing concerns shared by established manufacturers and brick-and-mortar dealers.

April 4, 2019

No Way Is the Way

No Way Is the Way

Rehashing deals at the desk is a losing proposition for the business office, the dealership, and its customers. One expert says dealers and managers must act now or be forced to watch the art of F&I dwindle into obscurity.

March 25, 2019

Get Out of My Store

Get Out of My Store

Dealers have become increasingly vocal and organized in resistance to expensive and onerous factory-mandated facility upgrades.

February 28, 2019

The Psychology of Dealership Embezzlement
The Condemnation Was Swift

The Condemnation Was Swift

California’s Simi Valley Ford drew international scorn for an email promising ‘smoking hot deals’ in the midst of a deadly and destructive wildfire.

December 11, 2018