Leverage What’s Within
Taking the natural gifts we have and working daily to grow and add to our skill set will make anyone a success.
January 14, 2021
Taking the natural gifts we have and working daily to grow and add to our skill set will make anyone a success.
January 14, 2021
When a customer encounters a true F&I professional, they are pleasantly surprised and the level of trust leads to open discussions and great outcomes for everyone involved.
December 8, 2020
We are facing challenging and opportunity filled days ahead. Having the privilege to help people during a worrisome time is honorable and fun!
November 17, 2020
Genuinely caring about your customer is the most effective manner to help them buy the products they need —it's the same way we want to be ‘sold’ when we are buying.
November 11, 2020
When customers feel free to speak and share their opinions, they feel understood. F&I professionals that intentionally make the conversation a two-way interaction build high levels of trust and profits.
October 13, 2020
Insight presentations are today; features and benefits presentations are so yesterday…and hopefully will soon be as hard to find as a Blockbuster store.
September 23, 2020
Adaptability is the only way anyone can be successful right now. Let’s investigate the secret to winning.
September 22, 2020
The social security number is the most critical component for finance and lease deals and we often need to make a copy of a document for our deal jacket. Be sure to know which version you should see, and double-check the security measures.
September 3, 2020
The most important thing I’ve learned from COVID-19 is that investing in your people is the best investment any business can make.
August 27, 2020
Just like the aching back and dirty hands that come with gardening, the bad parts in the F&I office will last a short time, but the benefits can last a long time. Whatever the topic and no matter how painful or how much we dread it, we probably need to do it anyway.
July 30, 2020
If you treat a customer with empathy and respect, you will have created a customer for life. Use these three tips to get out of your own head and into theirs.
July 30, 2020
While no crisis is a good thing, those that succeed will be those that take the opportunity during the storm to change, pivot, and adjust.
July 9, 2020
What is your F&I process filled with? Two ingredients will always drive acceptance levels, customer satisfaction, and overall profits: trust and value.
May 26, 2020
Putting together the recipe for success isn’t as hard as it might seem with the right ingredients.
March 17, 2020
Navigate the waves of change to ensure long-term F&I success.
February 27, 2020