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Best Practices: Reduce Your Chargebacks

Best Practices: Reduce Your Chargebacks

When customers second-guess their F&I purchases, all your effort — and the security of their investment — goes out the window. Protect your customers and your PVR with these strategies for reducing chargebacks.

June 1, 2020

Beyond the F&I Office: Effective F&I Strategies That Make the Ultimate Impact

Beyond the F&I Office: Effective F&I Strategies That Make the Ultimate Impact

How far outside the business office does your F&I strategy reach? If you’re only educating customers about their vehicle protection options when they’re signing paperwork, you’re missing out on a lot of opportunities. Learn how to utilize the tools and resources at your fingertips to educate buyers, from the moment they start shopping to well after the sale.

May 4, 2020

How to Select a New CRM or DMS

How to Select a New CRM or DMS

Every dealership has a customer relationship management and dealer management system in place, but are you running one geared to how you did business yesterday, or one that will drive your growth tomorrow?

February 24, 2020

Top News of 2019

Top News of 2019

For dealers, F&I professionals, agents, and P&A executives, 2019 was a year to remember. Get caught up on 12 months’ worth of industry news with this review of our most-read stories, starting with a Carvana-size shakeup and continuing with big deals, big lawsuits, and big gains for the F&I segment.

December 18, 2019