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Defining the  Edealership

Defining the Edealership

Evolving times require evolving minds. Compliance expert offers a case study to help conceptualize the concept of converting brick-and-mortar dealerships into internet sales hubs.

June 9, 2017

Credit App Fraud Not a Victimless Crime

Credit App Fraud Not a Victimless Crime

Falsifying any of the five key credit determinants on a credit application generates a long list of potential victims inside and outside the dealership.

May 2, 2017

Navigating the 'New' Used Car  Buyer’s Guide

Navigating the 'New' Used Car Buyer’s Guide

The magazine’s compliance guru breaks down the Federal Trade Commission’s final revisions to the Used Car Rule. His message to dealers is don’t overthink it.

April 11, 2017

Remote Deliveries:  Proceed With Caution

Remote Deliveries: Proceed With Caution

When it comes to out-of-state deliveries, the magazine’s resident compliance guru says proceed with caution. He lays out a simple process for guarding your dealership against ID thieves.

March 7, 2017

Treat Red Flags Like  Subprime Stips

Treat Red Flags Like Subprime Stips

Well-meaning F&I managers can unwittingly clear a Red Flag before it is actually cleared. Compliance expert has a simple plan to button up your documentation process.

February 10, 2017

Formalized and Documented

The magazine's compliance pro believes the FTC may soon take a page out of the CFPB's playbook when it comes to regulating dealers. He explains how dealers can get prepared.

November 4, 2016

5 Compliance Checkpoints

The magazine’s resident compliance auditor provides a checklist that will help your store steer clear of state and federal regulators in 2013.

January 17, 2013

Paper Trails

Paper Trails

Things don’t always go smoothly in the daily grind of dealership life. That’s why a good paper trail is critical to keeping your store out of the crosshairs of hungry plaintiffs’ attorneys.

October 10, 2012

Contractually Obligated

Contractually Obligated

Bending the rules in the name of customer satisfaction isn’t a viable defense in court. The magazine’s newest compliance expert explains how even a slight adjustment can have serious consequences.

April 13, 2012

A New Game Plan

A New Game Plan

Dealers have done well to defend themselves against the oncoming blitz of new regulations, but the magazine’s newest compliance expert says there are a few downs left to play.

January 17, 2012