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The Big Menu Debate

The Big Menu Debate

The magazine’s resident compliance pro weighs in on one of F&I’s big debates: Is the F&I menu a sales or compliance tool?

September 6, 2018

The ‘Please Do Not Call’ Rule

The ‘Please Do Not Call’ Rule

The federal Do Not Call Registry is not without its flaws, but dealers are nonetheless bound by its rule. Compliance expert offers a primer for sales and BDC managers.

May 7, 2018

The Right Approach to Adverse Action Notices

The Right Approach to Adverse Action Notices

Compliance expert gets into the weeds on adverse actions. He explains why you must send a notice to every affected customer, and breaks down your choice of processes.

February 9, 2018

REAL ID  Has Arrived

REAL ID Has Arrived

January marks the first implementation deadline for the federal REAL ID Act. Compliance expert outlines the law, its requirements, and two potential issues facing dealers.

December 4, 2017

F&I’s Compliance Driver

F&I’s Compliance Driver

An electronic menu can do more than drive the F&I process. Compliance expert offers standards and practices you can use to unlock an emenu’s true potential.

September 18, 2017

Setting Up the Edesk

Setting Up the Edesk

Continuing with his noble effort to define the edealership, the magazine’s resident compliance pro explains why the desking process is ripe for digitization.

August 19, 2017

Defining the  Edealership

Defining the Edealership

Evolving times require evolving minds. Compliance expert offers a case study to help conceptualize the concept of converting brick-and-mortar dealerships into internet sales hubs.

June 9, 2017

Remote Deliveries:  Proceed With Caution

Remote Deliveries: Proceed With Caution

When it comes to out-of-state deliveries, the magazine’s resident compliance guru says proceed with caution. He lays out a simple process for guarding your dealership against ID thieves.

March 7, 2017

Treat Red Flags Like  Subprime Stips

Treat Red Flags Like Subprime Stips

Well-meaning F&I managers can unwittingly clear a Red Flag before it is actually cleared. Compliance expert has a simple plan to button up your documentation process.

February 10, 2017

Formalized and Documented

The magazine's compliance pro believes the FTC may soon take a page out of the CFPB's playbook when it comes to regulating dealers. He explains how dealers can get prepared.

November 4, 2016