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Proper Desking Prevents Payment Packing

Proper Desking Prevents Payment Packing

Despite improved industry education and a slew of regulatory enforcement actions, packing payments remains a popular pursuit at dealerships around the nation. Here’s how to prevent this highly illegal practice before it starts.

May 21, 2019

But the Dude Can Sell!

But the Dude Can Sell!

Overlooking past misdeeds and criminal convictions to land top-performing salespeople puts dealers at risk of losing everything when risky hires revert to old habits.

April 4, 2018

Dealer Fines and How to Avoid Them

Dealer Fines and How to Avoid Them

Compliance guru outlines the simple steps every dealer must take to avoid violations of federal OFAC, Used Car, Red Flags, and IRS standards — and the steep fines that accompany them.

March 12, 2018

When Greedies Meet Stupids

When Greedies Meet Stupids

Dealer compliance expert offers a crash course in detecting and preventing identity theft by fake car buyers and unprincipled employees.

March 8, 2018

Kinks Will Be Kinks

Kinks Will Be Kinks

Electronic processes won’t cure the ‘kinks’ who flout the rules and regulations governing F&I, but they will make their bad behavior easier to track.

July 7, 2017

5 Compliance Checkpoints

The magazine’s resident compliance auditor provides a checklist that will help your store steer clear of state and federal regulators in 2013.

January 17, 2013

Paper Trails

Paper Trails

Things don’t always go smoothly in the daily grind of dealership life. That’s why a good paper trail is critical to keeping your store out of the crosshairs of hungry plaintiffs’ attorneys.

October 10, 2012

A Costly Decision

A Costly Decision

The Federal Trade Commission has turned a helpful rule into another regulatory hurdle for dealers. The magazine’s resident compliance guru weighs in.

July 13, 2012