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F&I Pacesetters: Zumbrota Ford

F&I Pacesetters: Zumbrota Ford

Dealer Steve Johnson knows how quickly word spreads when you operate in a small town. That’s why reputation means more than profitability at his Zumbrota, Minn.-based Ford store. It's in the running for the magazine's F&I Dealer of the Year.

October 8, 2018

F&I Pacesetters: Prince Automotive Group

F&I Pacesetters: Prince Automotive Group

Prince Automotive Group is proof that operating high-performance finance departments while maintaining the highest level of ethical practices is possible. Now it's in the running for F&I and Showroom's F&I Dealer of the Year award.

October 8, 2018

F&I Pacesetters: Bob Moore Buick GMC

F&I Pacesetters: Bob Moore Buick GMC

Bob Moore Buick GMC is a process-driven machine, but that’s just one of the reasons the Oklahoma dealership’s F&I department is putting up big numbers. It's in the running for F&I and Showroom's F&I Dealer of the Year award.

October 8, 2018

Special Report: Unwinding the CFPB

Special Report: Unwinding the CFPB

F&I tracks the rise and fall of the Consumer Financial Protection Bureau’s aggressive but ultimately futile five-year assault on dealer participation.

May 31, 2018

F&I Pacesetters: Bob Moore Cadillac of Edmond
F&I Pacesetters: Gerald Jones Auto Group

F&I Pacesetters: Gerald Jones Auto Group

Meet the two operations that were also in the running for the American Financial & Automotive Services Inc.-sponsored F&I Dealer of the Year.

November 14, 2017

Industry Reacts to GM's Disclosure Policy

Industry Reacts to GM's Disclosure Policy

General Motors dealers who sell non-GM service contracts, parts and accessories must now disclose to their customers that the products are not backed by the automaker. Dealer trade groups believe the OEM’s stated goal of enhanced ‘safety and transparency’ is not the real reason for the new policy.

September 18, 2017

Hanging in the Balance

Hanging in the Balance

The compliance gurus at F&I Think Tank agreed that a lot is riding on the outcome of November’s presidential elections — including the fate of the F&I department.

June 3, 2016

Pressure Cooker

Pressure Cooker

Speakers at Industry Summit 2015 say regulatory pressures are forcing the industry to confront deep-rooted issues that have plagued showrooms and F&I offices.

November 12, 2015

Solving the CFPB Problem

Solving the CFPB Problem

The man who has led the NADA’s regulatory advocacy efforts since 2006 believes the tide may be turning in the CFPB’s attack on dealer participation.

August 28, 2015

Ready to Charge

Ready to Charge

Auto finance sources reveal that they, too, are focused on the customer experience, and say they are ready for what’s expected to be another great year for auto sales.

March 10, 2015

Changing the F&I Experience

Changing the F&I Experience

Larry Dorfman founded APCO/EasyCare on the premise that car buyers are his true customers. Now he and his team are riding shotgun on Sonic Automotive’s drive toward a new customer experience.

January 14, 2015

From the Boardroom

From the Boardroom

The CFPB was top of mind, but company representatives serving on Industry Summit’s annual executive panel delved into other hot-button issues impacting dealers and their F&I offices.

November 6, 2014

The Vaden Way

The Vaden Way

Vaden Automotive Group’s F&I operation is on a record-setting pace. But that’s just one of the reasons it earned the magazine’s 2014 F&I Dealer of the Year award.

November 6, 2014

Causing Disruption

Causing Disruption

A relatively new company is aiming to put dealers back in control of their data, but its founder knows not everyone views his solution as the answer to managing the data.

July 14, 2014