I Love F&I. How About You?
His Madness challenges F&I professionals to decide right here and now whether F&I is your career or just a job.
May 31, 2018
His Madness challenges F&I professionals to decide right here and now whether F&I is your career or just a job.
May 31, 2018
Equipment failures can’t stop an F&I manager who is prepared for any contingency. His Madness lists four backup plans you can implement today.
January 16, 2018
His Madness is reminded that excelling at F&I requires true passion for the craft. He offers a few suggestions for staying focused and mentally sharp.
December 4, 2017
His Madness wants more F&I managers to improve turnover rates by taking an active role in the sales process.
November 14, 2017
Reading about one of the first-known cybercrimes gets His Madness thinking about how small issues can morph into big problems.
October 17, 2017
Inspired by a visit to the suit store, His Madness lists six ways F&I pros can tailor their wares to fit any customer.
August 19, 2017
After a little birdwatching with Mrs. Marv, His Madness is reminded of the critical role F&I managers play in the development of showroom salespeople.
July 7, 2017
His Madness shares a story of how good, old-fashioned customer care will always trump some algorithm or digital retailing tool.
June 8, 2017
When you’re having fun, the hours go by like minutes. His Madness shares advice for improving the car-buying experience.
May 2, 2017
A surge in questions on social media about the proper way to transition to the menu presentation prompts His Madness to share his easy-to-master process. His advice is to keep it simple.
March 7, 2017
His Madness takes another swipe at tech companies looking to change the F&I experience. He says if they are so bent on improving the customer experience, fix the sales process and leave F&I alone.
November 7, 2016
Even His Madness gets the jitters sometimes. He details a recent sale involving two insurance executives that had him questioning his abilities as an F&I pro.
September 2, 2016
His Madness takes a look at the many reasons customers are left waiting to see the F&I manager after committing to a purchase.
March 30, 2016
When His Madness asked his F&I friends to provide some words of wisdom to F&I newbies, he found a few nuggets of advice for grizzled vets as well.
February 5, 2013