Leverage What’s Within
Taking the natural gifts we have and working daily to grow and add to our skill set will make anyone a success.
January 14, 2021
Taking the natural gifts we have and working daily to grow and add to our skill set will make anyone a success.
January 14, 2021
When a customer encounters a true F&I professional, they are pleasantly surprised and the level of trust leads to open discussions and great outcomes for everyone involved.
December 8, 2020
We are facing challenging and opportunity filled days ahead. Having the privilege to help people during a worrisome time is honorable and fun!
November 17, 2020
Genuinely caring about your customer is the most effective manner to help them buy the products they need —it's the same way we want to be ‘sold’ when we are buying.
November 11, 2020
When customers feel free to speak and share their opinions, they feel understood. F&I professionals that intentionally make the conversation a two-way interaction build high levels of trust and profits.
October 13, 2020
Insight presentations are today; features and benefits presentations are so yesterday…and hopefully will soon be as hard to find as a Blockbuster store.
September 23, 2020
Adaptability is the only way anyone can be successful right now. Let’s investigate the secret to winning.
September 22, 2020
The most important thing I’ve learned from COVID-19 is that investing in your people is the best investment any business can make.
August 27, 2020
While no crisis is a good thing, those that succeed will be those that take the opportunity during the storm to change, pivot, and adjust.
July 9, 2020
Navigate the waves of change to ensure long-term F&I success.
February 27, 2020
You have enough training and talent to make a living in F&I, but your PVR won’t budge. Get to the next level by asking why you do this work and how your success or failure affects your customers’ lives.
April 18, 2019
Top trainer says it’s time for F&I professionals — particularly the vets — to let go of the past and embrace the changes facing automotive finance and protection products.
May 30, 2018
The magazine’s resident F&I pro reveals the two magic words that, when mixed with solid power questions, can motivate your customers to buy.
January 8, 2018
F&I trainer says your answers to five key questions will serve as a roadmap to an unreachable level of performance.
July 11, 2017
Do you show up every day to showcase your skills, or do you show up to develop them? F&I trainer explains the critical difference.
February 10, 2017