F&I Customers Are Just Like Us!
Continue to study the different customer types and personalities and how best to serve them, and remember: We are customers too.
January 25, 2022
Continue to study the different customer types and personalities and how best to serve them, and remember: We are customers too.
January 25, 2022
Here are a few ways to move your focus from closing to connecting.
January 4, 2022
Becoming skilled on helping each individual self-discover their needs and then motivating them to act on that discovery, is an amazing talent – That’s what we call an F&I professional.
November 23, 2021
True servants with a heart to make people and the industry at large better are priceless and worthy to be honored.
October 14, 2021
How do we go from great to unstoppable? Move to the highest level of belief in your process and your products — conviction.
September 21, 2021
There are four definitive areas where F&I professionals can and should excel.
August 17, 2021
Properly and intentionally setting up your menu will maximize your ability to help customers and produce profit.
July 13, 2021
If we allow our daily routine to be void of learning new information and being reminded of the principals that guide our efforts, we begin to lose our cutting edge.
June 15, 2021
Three ingredients are necessary to consistently execute a winning performance in the F&I office.
June 3, 2021
Three areas of skillset development are critical to success, but these skills do not come naturally for most of us, so they must be intentionally developed.
April 22, 2021
We are all going somewhere and using a mindset GPS will assure we get to the destination we are all looking for — increased customer satisfaction, income, and profits.
March 23, 2021
The most frequent and damaging mistake that I encounter at dealerships is requiring people to learn in the wrong sequence. There is a better way to becoming a true professional — a simple four-step sequence of development that we can all follow.
February 18, 2021
Taking the natural gifts we have and working daily to grow and add to our skill set will make anyone a success.
January 14, 2021
When a customer encounters a true F&I professional, they are pleasantly surprised and the level of trust leads to open discussions and great outcomes for everyone involved.
December 8, 2020
We are facing challenging and opportunity filled days ahead. Having the privilege to help people during a worrisome time is honorable and fun!
November 17, 2020
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