(Video) Handling the 'Be Back' Objection
Why should your customers buy the service contract if their vehicle is already covered? The magazine’s resident F&I pro has the answer.
December 6, 2016
Why should your customers buy the service contract if their vehicle is already covered? The magazine’s resident F&I pro has the answer.
December 6, 2016
Top trainer says the key to selling environmental protection is to educate — not sell — customers on why advances in paint application have made it a must-have.
July 6, 2016
F&I trainer details a foolproof method for convincing your next ‘third basemen’ to switch teams.
May 6, 2016
Don’t let so-called ‘best practices’ get in the way of your performance or your customers’ needs. The magazine’s resident F&I expert lists the 10 ‘next practices’ that are driving processes at top dealerships.
February 7, 2012
In the F&I world, there are stars and there are also-rans. Are you ready for prime time? Take this quiz and find out!
July 1, 2003